CAREinMIND provides free mental health services for people in north western Melbourne.
Who is eligible?CAREinMIND can provide free mental health services for people of all ages who:
For more detailed eligibility criteria and to find the most appropriate services for your patients, see the System of Care page.
Referrals are managed by the CAREinMIND central intake team for Targeted Psychological Support (TPS) and Intensive Support Services (ISS) services. Referrals for Suicide Prevention and Support (SPS) services are managed by On the Line.
Please refer to the referral enquiries section below for more information on who you can refer to each service, and how to refer.
CAREinMIND operates a central referral, intake and assessment system: see the System of Care page for more information.
GPs, psychiatrists or paediatricians can refer children and teenagers to CAREinMIND services. School principals, school counsellors, maternal child health nurses and early childhood staff can also refer under a ‘provisional referral’. A provisional referral means a young client can get two sessions until a GP issues a full referral.
Referrals are assessed and triaged, based on a person’s clinical needs, then allocated to an appropriate, experienced mental health practitioner.
To refer, download a copy of the software-compatible CAREinMIND referral forms from the list below.
If you are a general practice and need help uploading into your software, contact the primary care practice team on (03) 9347 1188.
Note that if referrals are incomplete or ineligible, they may delay your patient’s care. The CAREinMIND team, or On the Line (for SPS only) will contact the referrer with a request for more information or recommendations about alternative services.
Intake and assessment by On the Line.
Phone: 1300 032 192
Secure fax: (03) 8080 8948
Hours: Every day, 7:00am–9:00pm
Suicide Prevention and Support services: people at risk of suicide or self-harm receive up to eight sessions. This is not an acute or crisis service.
* Instructions for importing referral templates into medical software are available here.
Intake and assessment by CAREinMIND.
Phone: (03) 9088 4277
CAREinMIND™ secure fax: (03) 9348 0750
Email: careinmind@nwmphn.org.au
Hours: Monday–Friday, 9:00am–5:00pm (closed public holidays)
Targeted Psychological Support is for mild to moderate mental illness, up to 12 sessions.
Please note that TPS services are not available for:
CAREinMIND (TPS/ISS) referral form
*Instructions for importing referral templates into medical software are available here.
Mental health treatment plan
Intensive Support is for people experiencing more severe mental illness and requiring more intensive support.
CAREinMIND (TPS/ISS) referral form
* See our instructions for importing referral templates into medical software here.
Mental health treatment plan
You Said… is a survey tool that allows people to report their experience of the care they receive, and the outcomes of that care. The tool allows health services to collect, measure and evaluate this feedback.
For lower-intensity needs. Phone and online counselling available 24/7.
Self-referral, by web or phone: 1300 096 269 or careinmind.com.au
For ideas on how to promote the CAREinMIND Wellbeing Support Service in your practice, see our resources page.
Referrals for services not listed on this page should be directed through the provider – not through CAREinMIND. These services include psychosocial support, dual diagnosis, and alcohol and other drug services.
Please ensure you are using the most up-to-date CAREinMIND referral form, from September 2019.
We invite you to read this document before downloading the data forms indicated with an asterisk (*) below.
Use the new referral form for Suicide Prevention and Support services, as intake and assessment is now provided by On the Line.
SPS referral form – Best Practice (*)
SPS referral form – MedicalDirector (*)
CAREinMIND Suicide Prevention and Support services
Intake and assessment by On the Line. Operates every day from 7:00am–9:00pm.
Phone: 1300 032 192
Secure fax: (03) 8080 8948
For all other CAREinMIND services
Phone: (03) 9088 4277
Secure fax: (03) 9348 0750
Email: careinmind@nwmphn.org.au
We acknowledge the people of the Kulin nations as the Traditional Custodians of the land on which our work in the community takes place. We pay our respects to their Elders past and present.
We also recognise, respect and affirm the central role played in our work by people with lived experience, their families and/or carers.
While the Australian Government Department of Health has contributed to the funding of this website, the information on this website does not necessarily reflect the views of the Australian Government and is not advice that is provided, or information that is endorsed, by the Australian Government. The Australian Government is not responsible in negligence or otherwise for any injury, loss or damage however arising from the use of or reliance on the information provided on this website.
We acknowledge the people of the Kulin nations as the Traditional Custodians of the land on which our work in the community takes place. We pay our respects to their Elders past and present.
We also recognise, respect and affirm the central role played in our work by people with lived experience, their families and/or carers.
While the Australian Government Department of Health has contributed to the funding of this website, the information on this website does not necessarily reflect the views of the Australian Government and is not advice that is provided, or information that is endorsed, by the Australian Government. The Australian Government is not responsible in negligence or otherwise for any injury, loss or damage however arising from the use of or reliance on the information provided on this website.
Urgent Support
If you are in need of urgent support, the following services may be able to assist you:
Lifeline: 13 11 14
Mensline: 1300 789 978
Suicide Call Back Service: 1300 659 467
Suicide Line: 1300 659 467
Psychiatric Triage: 1300 874 243
