CAREinMIND™ mental health services

CAREinMIND provides free mental health services for people in north western Melbourne. 

Who is eligible?

CAREinMIND can provide free mental health services for people of all ages who:

  • cannot afford (or are ineligible for) other local services
  • are experiencing mental health stress from mild to severe
  • live, work or study in the north western Melbourne area.

For more detailed eligibility criteria and to find the most appropriate services for your patients, see the System of Care page.

What services are available?

Referrals are managed by the CAREinMIND central intake team for Targeted Psychological Support (TPS) and Intensive Support Services (ISS) services. Referrals for Suicide Prevention and Support (SPS) services are managed by On the Line.

Please refer to the referral enquiries section below for more information on who you can refer to each service, and how to refer.

What is the referral process?

CAREinMIND operates a central referral, intake and assessment system: see the System of Care page for more information.

GPs, psychiatrists or paediatricians can refer children and teenagers to CAREinMIND services. School principals, school counsellors, maternal child health nurses and early childhood staff can also refer under a ‘provisional referral’. A provisional referral means a young client can get two sessions until a GP issues a full referral.

Referrals are assessed and triaged, based on a person’s clinical needs, then allocated to an appropriate, experienced mental health practitioner.

To refer, download a copy of the software-compatible CAREinMIND referral forms from the list below.

If you are a general practice and need help uploading into your software, contact the primary care practice team on (03) 9347 1188.

Note that if referrals are incomplete or ineligible, they may delay your patient’s care. The CAREinMIND team, or On the Line (for SPS only) will contact the referrer with a request for more information or recommendations about alternative services.

Referral enquiries

  • Suicide Prevention and Support Service (SPS)

    Intake and assessment by On the Line.
    Phone: 1300 032 192
    Secure fax: (03) 8080 8948
    Hours: Every day, 7:00am–9:00pm

    Referral details and forms – SPS

    Suicide Prevention and Support services: people at risk of suicide or self-harm receive up to eight sessions. This is not an acute or crisis service.

    CAREinMIND (SPS) referral form

    * Instructions for importing referral templates into medical software are available here.

  • Targeted Psychological Support (TPS) and Intensive Support Services (ISS)

    Intake and assessment by CAREinMIND.
    Phone: (03) 9088 4277
    CAREinMIND™ secure fax: (03) 9348 0750
    Email: careinmind@nwmphn.org.au
    Hours: Monday–Friday, 9:00am–5:00pm (closed public holidays)


    Referral details and forms – TPS

    Targeted Psychological Support is for mild to moderate mental illness, up to 12 sessions.

    Please note that TPS services are not available for:

    • diagnostic assessment
    • report writing for external purposes such as Workcover, TAC or court reports
    • child custody mediation
    • long term interventions for disability or developmental issues.

    CAREinMIND (TPS/ISS) referral form

    *Instructions for importing referral templates into medical software are available here.

    Mental health treatment plan


    Referral details and forms – ISS

    Intensive Support is for people experiencing more severe mental illness and requiring more intensive support.

    CAREinMIND (TPS/ISS) referral form

    * See our instructions for importing referral templates into medical software here.

    Mental health treatment plan

You Said…™ sharing experiences improves our care.

You Said… is a survey tool that allows people to report their experience of the care they receive, and the outcomes of that care. The tool allows health services to collect, measure and evaluate this feedback.

Wellbeing Support Services (WSS)

For lower-intensity needs. Phone and online counselling available 24/7.

Referral details – WSS

Self-referral, by web or phone: 1300 096 269 or careinmind.com.au

For ideas on how to promote the CAREinMIND Wellbeing Support Service in your practice, see our resources page.


Other services

Referrals for services not listed on this page should be directed through the provider – not through CAREinMIND. These services include psychosocial support, dual diagnosis, and alcohol and other drug services.



Additional contacts

CAREinMIND Suicide Prevention and Support services
Intake and assessment by On the Line. Operates every day from 7:00am–9:00pm.
Phone: 1300 032 192
Secure fax: (03) 8080 8948

For all other CAREinMIND services
Phone: (03) 9088 4277
Secure fax: (03) 9348 0750
Email: careinmind@nwmphn.org.au

Urgent support

If you are in need of urgent support, the following services may be able to assist you: