CAREinMIND™ mental health services

CAREinMIND provides free mental health services for people in north western Melbourne. 

Who is eligible?

CAREinMIND can provide free mental health services for people of all ages who:

  • cannot afford (or are ineligible for) other local services
  • are experiencing mental health stress from mild to severe
  • live, work or study in the north western Melbourne area.

For more detailed eligibility criteria and to find the most appropriate services for your patients, see the System of Care page.

What services are available?

Referrals are managed by the CAREinMIND central intake team for Targeted Psychological Services (TPS) and Intensive Support Services (ISS) services. Referrals for Suicide Prevention and Postvention Support (SPS) services are managed by On the Line.

What is the referral process?

CAREinMIND operates a central referral, intake and assessment system: see the System of Care page for more information.

GPs, psychiatrists or paediatricians can refer children and teenagers to CAREinMIND services. School principals, school counsellors, maternal child health nurses and early childhood staff can also refer under a ‘provisional referral’. A provisional referral means a young client can get two sessions until a GP issues a full referral.

Referrals are assessed and triaged, based on a person’s clinical needs, then allocated to an appropriate, experienced mental health practitioner.

To refer, download a copy of the software-compatible CAREinMIND referral forms from the list below.

If you are a general practice and need help uploading into your software, contact the primary care practice team on (03) 9347 1188.

Note that if referrals are incomplete or ineligible, they may delay your patient’s care. The CAREinMIND team, or On the Line (for SPS only) will contact the referrer with a request for more information or recommendations about alternative services.

Referral enquiries

You Said…™ sharing experiences improves our care.

You Said… is a survey tool that allows people to report their experience of the care they receive, and the outcomes of that care. The tool allows health services to collect, measure and evaluate this feedback.

Wellbeing Support Services (WSS)

For lower-intensity needs. Phone and online counselling available 24/7.

Referral details – WSS

Self-referral, by web or phone: 1300 096 269 or

For ideas on how to promote the CAREinMIND Wellbeing Support Service in your practice, see our resources page.

Other services

Referrals for services not listed on this page should be directed through the provider – not through CAREinMIND. These services include psychosocial support, dual diagnosis, and alcohol and other drug services.

Additional contacts

CAREinMIND Suicide Prevention Services
Intake and assessment by On the Line. Operates every day from 7:00am–9:00pm.
Phone: 1300 032 192
Secure fax: (03) 8080 8948

For all other CAREinMIND services
Phone: (03) 9088 4277
Secure fax: (03) 9348 0750

Urgent support

If you are in need of urgent support, the following services may be able to assist you: