The National General Practice Accreditation (NGPA) Scheme supports the consistent assessment of Australian general practices against the Royal Australian College of General Practitioners’ (RACGP) Standards for General Practices.
The Australian Commission on Safety and Quality in Healthcare administers the NGPA Scheme.
The following RACGP documents assist with practice accreditation:
For help seeking and learning from patient feedback, see the Patient feedback guide: Learning from our patients. RACGP has also approved the following validated patient experience questionnaires:
Currently, five agencies are approved to accredit general practices. You can find their contact details on the Australian Commission on Safety and Quality in Health Care website.
The Australian Government’s Practice Incentives Program (PIP) recognises and rewards practices that provide high-quality, continuing, comprehensive and whole-patient care in safe, well-organised environments.
Once practices register for practice accreditation, they are eligible to register for the PIP and can receive relevant incentives for 12 months until they become accredited. These incentives are not automatic when registering for PIP and must be applied for separately.
See also:
We provide free PEN CAT licences to practices in our region, and support practices to use the tool to analyse and use practice data for quality improvement. Group and in-practice training sessions are also available.
If your practice is not accredited or does not have PEN CAT, please phone us on (03) 9347 1188 or email primarycare@nwmphn.org.au
To support practices to achieve the PIP QI incentive, NWMPHN has developed a PIP Quality Improvement report from each practice’s deidentified data. This report helps practices to see how they are tracking according to the PIP 10 Quality Improvement measures. Our relationship managers email these reports to practices each quarter.
The Alliance has a range of free webinars to help general practice staff improve their knowledge. Topics include vaccine and cold chain management, sterilisation and infection prevention and control.
Visit the new website: hcc.vic.gov.au
Health Complaints Commissioner
Level 26, 570 Bourke St, Melbourne, VIC 3000
Phone: 1300 582 113
Email: hcc@hcc.vic.gov.au
We acknowledge the peoples of the Kulin nation as the Traditional Owners of the land on which our work in the community takes place. We pay our respects to their Elders past and present.
We also recognise, respect and affirm the central role played in our work by people with lived experience, their families and/or carers.
While the Australian Government Department of Health has contributed to the funding of this website, the information on this website does not necessarily reflect the views of the Australian Government and is not advice that is provided, or information that is endorsed, by the Australian Government. The Australian Government is not responsible in negligence or otherwise for any injury, loss or damage however arising from the use of or reliance on the information provided on this website.
We acknowledge the peoples of the Kulin nation as the Traditional Owners of the land on which our work in the community takes place. We pay our respects to their Elders past and present.
We also recognise, respect and affirm the central role played in our work by people with lived experience, their families and/or carers.
While the Australian Government Department of Health has contributed to the funding of this website, the information on this website does not necessarily reflect the views of the Australian Government and is not advice that is provided, or information that is endorsed, by the Australian Government. The Australian Government is not responsible in negligence or otherwise for any injury, loss or damage however arising from the use of or reliance on the information provided on this website.
