The National General Practice Accreditation (NGPA) Scheme supports the consistent assessment of Australian general practices against the Royal Australian College of General Practitioners’ (RACGP) Standards for General Practices.
The Australian Commission on Safety and Quality in Healthcare administers the NGPA Scheme.
The following RACGP documents assist with practice accreditation:
For help seeking and learning from patient feedback, see the Patient feedback guide: Learning from our patients. RACGP has also approved the following validated patient experience questionnaires:
Currently, five agencies are approved to accredit general practices. You can find their contact details on the Australian Commission on Safety and Quality in Health Care website.
The Australian Government’s Practice Incentives Program (PIP) recognises and rewards practices that provide high-quality, continuing, comprehensive and whole-patient care in safe, well-organised environments.
Once practices register for practice accreditation, they are eligible to register for the PIP and can receive relevant incentives for 12 months until they become accredited. These incentives are not automatic when registering for PIP and must be applied for separately.
See also:
The organisations listed below provide CPR training to primary care providers in the NWMPHN region. They are recognised by the Australian Resuscitation Council and provide course HLTAID009 (face to face). Please refer to the RACGP guidance on Basic Life Support CPD requirements during COVID-19 for more information.
NWMPHN is not affiliated with any of these organisations. The following information was correct at the time of publishing on 19 April 2022.
| CPR provider
|
Onsite training provided? (For example: in a general practice.) |
Training for individuals at provider locations? | Provider locations |
| Australian Red Cross Phone: 1300 367 428 redcross.org.au Email: learn@redcross.org.au |
Yes | Yes | Laverton North Melbourne Geelong |
| CPR First Aid Phone: 1300 305 606 cprfirstaid.com.au Email: admin@cprfirstaid.com.au |
Yes | Yes | Bundoora Laverton Melbourne CBD |
| Emergency First Aid Phone: 1300 301 193 emergency.com.au Email: info@emergency.com.au |
Yes | Yes | Bacchus Marsh Broadmeadows Craigieburn Gladstone Park Melbourne CBD Melton Sunbury Mill Park Werribee |
| First Aid Management & Training Centre Phone: (03) 9894 1013 firstaidmanagement.com.au Email: firstaid@firstaidmanagement.com.au |
Yes | Yes | Altona Caroline Springs Epping Essendon |
| Innacare Phone: 0419 530 944 innacare.com.au Email: dave@innacare.com.au |
Yes | Yes | Craigieburn |
| Premium Health Phone: 1300 721 292 premiumhealth.com.au Email: info@premiumhealth.com.au |
Yes | Yes | Melbourne CBD Docklands Preston |
| St John Ambulance Victoria Phone: 1300 360 455 stjohnvic.com.au/know-first-aid/ Email: info@stjohnvic.com.au |
Yes | Yes | Keilor East Laverton Melbourne CBD Preston Sunbury Werribee West Melbourne Geelong |
| Christopher Breen (paramedic – facilitated by Benchmarque Group) Mobile: 0411 874 490 benchmarquegroup.com.au Email: christopherbreen@bigpond.com |
Yes | No | N/A |
| First Aid Training Melbourne CBD Phone: 1300 628 299 firstaidtrainingmelbournecbd.com.au Email: support@cbdcollege.edu.au |
Yes | Yes | Melbourne CBD |
| Life Saving Victoria Training area phone: (03) 9676 6950 lsv.com.au Email: courses@lifesavingvictoria.com.au |
Yes | Yes | Port Melbourne Sunshine Geelong |
We provide free PEN CAT licences to practices in our region, and support practices to use the tool to analyse and use practice data for quality improvement. Group and in-practice training sessions are also available.
If your practice is not accredited or does not have PEN CAT, please phone us on (03) 9347 1188 or email primarycare@nwmphn.org.au
To support practices to achieve the PIP QI incentive, NWMPHN has developed a PIP Quality Improvement report from each practice’s deidentified data. This report helps practices to see how they are tracking according to the PIP 10 Quality Improvement measures. Our relationship managers email these reports to practices each quarter.
Watch the video below to learn more about the support we can provide for practices seeking accreditation.
The Alliance has a range of free webinars to help general practice staff improve their knowledge. Topics include vaccine and cold chain management, sterilisation and infection prevention and control.
Visit the new website: hcc.vic.gov.au
Health Complaints Commissioner
Level 26, 570 Bourke St, Melbourne, VIC 3000
Phone: 1300 582 113
Email: hcc@hcc.vic.gov.au
We acknowledge the people of the Kulin nations as the Traditional Custodians of the land on which our work in the community takes place. We pay our respects to their Elders past and present.
We also recognise, respect and affirm the central role played in our work by people with lived experience, their families and/or carers.
While the Australian Government Department of Health has contributed to the funding of this website, the information on this website does not necessarily reflect the views of the Australian Government and is not advice that is provided, or information that is endorsed, by the Australian Government. The Australian Government is not responsible in negligence or otherwise for any injury, loss or damage however arising from the use of or reliance on the information provided on this website.
We acknowledge the people of the Kulin nations as the Traditional Custodians of the land on which our work in the community takes place. We pay our respects to their Elders past and present.
We also recognise, respect and affirm the central role played in our work by people with lived experience, their families and/or carers.
While the Australian Government Department of Health has contributed to the funding of this website, the information on this website does not necessarily reflect the views of the Australian Government and is not advice that is provided, or information that is endorsed, by the Australian Government. The Australian Government is not responsible in negligence or otherwise for any injury, loss or damage however arising from the use of or reliance on the information provided on this website.
