Our Urgent Care Clinics (UCCs) provide care for people with conditions that require urgent attention but not an emergency response.
The clinics support nearby hospital emergency departments by providing GP-led care for urgent but non-life-threatening conditions such as mild infections, fractures and burns. They also offer pathology and imaging services onsite or nearby.
Care is available to anyone with or without a Medicare card, at no cost to the patient. (Costs may be required for imaging, pathology and other services.)
UCCs are commissioned by primary health networks with funding from the Victorian and Australian governments. Australian Government funded clinics are also known as Medicare Urgent Care Clinics.
Visit the Better Health Channel website to book at a clinic near you.
On this page:
If your condition is urgent, but not life-threatening*, you can visit a UCC instead of waiting in an emergency department. They have GPs and nurses who specialise in providing urgent care.
They can treat conditions including:
Please note: these clinics cannot provide a routine health assessment, a review of a care plan or a repeat prescription. UCCs employ a rigorous triage process to ensure only urgent low acuity conditions are seen. Patients presenting with chronic conditions that can be managed by their usual GP will be referred back to their regular GP.
*Call Triple Zero (000) or visit your nearest emergency department if you or someone you know is experiencing an immediate life-threatening emergency.
**If you are feeling unwell with mild to moderate respiratory symptoms, contact your local GP (in person or by telehealth appointment) or call NURSE-ON-CALL (1300 60 60 24) for free advice from a registered nurse, 24 hours a day. If urgent care is required, visit a UCC or contact the Victorian Virtual Emergency Department online, 24 hours a day.
Ten UCCs are now open in our region:
Craigieburn UCC (supporting Northern Health)
70 Central Park Avenue, Craigieburn
Phone bookings: (03) 8384 0940
Online bookings: craigieburnmedicalcentre.com.au/priority-primary-care-centre
Inner Melbourne UCC (supporting the Royal Melbourne Hospital)
1/221 Drummond St, Carlton
Phone bookings: (03) 8593 7050
Online bookings: carltonmedicalandurgentcareclinic.com.au
This clinic is part of the Medicare Urgent Care Clinic network.
Maribyrnong UCC (supporting Footscray Hospital)
G01B/31 Edgewater Boulevard, Maribyrnong
Phone bookings: (03) 9317 1717
Online bookings: maribyrnongppcc.com.au
Melton UCC (supporting Sunshine Hospital)
247–251 Station Road, Melton
Phone bookings: (03) 8746 0262
Online bookings: meltonmedicalcentre.com.au/priority-primary-care-centre
Moonee Ponds UCC (supporting the Royal Melbourne Hospital)
34/46 Holmes Rd, Moonee Ponds
Phone bookings: (03) 9945 7724
Online bookings: mooneepondsmedicalcentre.com.au/priority-primary-care-centre
Richmond UCC (supporting St Vincent’s Hospital)
Building 1, 21-31 Goodwood Street, Richmond
Email: richmondppcc@accesshc.org.au
Phone: (03) 8850 4190
Online bookings: accesshc.org.au/PPCC
Royal Children’s Hospital Urgent Care Clinic (supporting Royal Children’s Hospital)
This service receives or reviews suitable patients from the Royal Children’s Hospital emergency department. Bookings and walk-up appointments are not available.
Your local UCC can treat children who need same day care.
Sunbury UCC (supporting the Royal Melbourne Hospital)
1–5 Dornoch Drive, Sunbury
Phone bookings: (03) 9744 9922
Online bookings: gmcgp.com/priority-primary-care-centre
This clinic is part of the Medicare Urgent Care Clinic network.
Sunshine UCC (supporting Sunshine Hospital)
421 Ballarat Road, Sunshine
Phone bookings: (03) 8539 2772
Online bookings: sunshineppcc.com
Email bookings: info@sunshinecitymedical.com.au
Werribee UCC (supporting Werribee Mercy Hospital)
1–5 Station Place, Werribee
Phone bookings: (03) 8734 0340
Online bookings: werribeemedicalcentre.com.au/priority-primary-care-centre
This clinic is part of the Medicare Urgent Care Clinic network.
The map below shows all UCC locations across Victoria. Click the icon at top left to view sites opening soon (these locations are approximate).
Visit the Better Health Channel website to book at a clinic near you.
UCCs were established as GP-led services that provide urgent care for low acuity presentations and to:
UCCs were selected through an open tender process. Local general practices were required to demonstrate their ability to meet the service specifications, including local connection to the health services. Whilst some deliver the UCC onsite at their existing clinic, others have set up a separate satellite site in order to have sufficient rooms, patient flows for infection prevention and patient amenities.
They are open 7 days per week for extended hours. Visit the Better Health Channel website to view the opening hours for your local clinic.
Patients can walk into the clinics, book online or make an appointment over the phone. Patients may also be referred to a UCC by their GP, Ambulance Victoria, Victorian Virtual Emergency Department, their local emergency department, Nurse-on-Call or the Maternal and Child Health Line.
Whilst some UCCs have onsite radiology that operates within specific hours, others have developed local referral pathways with existing pathology providers.
Most of the UCCs have onsite pathology during business hours with UCC nurses able to complete after hours pathology requests.
No. Care is available to all patients with or without a Medicare card (costs may be required for imaging, pathology and other services).
The patient is referred back to their regular GP/general practice for follow-up care. A treatment summary will be provided back to the patient’s usual GP.
UCCs are for people who require short-term immediate care for urgent low acuity conditions.
They are not a place for a routine health assessment, a review of a care plan or a repeat prescription. UCCs employ a rigorous triage process to ensure only urgent low acuity conditions are seen. Patients presenting with chronic conditions that can be managed by their usual GP will be referred back to their regular GP.
We acknowledge the people of the Kulin nations as the Traditional Custodians of the land on which our work in the community takes place. We pay our respects to their Elders past and present.
We also recognise, respect and affirm the central role played in our work by people with lived experience, their families and/or carers.
While the Australian Government Department of Health has contributed to the funding of this website, the information on this website does not necessarily reflect the views of the Australian Government and is not advice that is provided, or information that is endorsed, by the Australian Government. The Australian Government is not responsible in negligence or otherwise for any injury, loss or damage however arising from the use of or reliance on the information provided on this website.
We acknowledge the people of the Kulin nations as the Traditional Custodians of the land on which our work in the community takes place. We pay our respects to their Elders past and present.
We also recognise, respect and affirm the central role played in our work by people with lived experience, their families and/or carers.
While the Australian Government Department of Health has contributed to the funding of this website, the information on this website does not necessarily reflect the views of the Australian Government and is not advice that is provided, or information that is endorsed, by the Australian Government. The Australian Government is not responsible in negligence or otherwise for any injury, loss or damage however arising from the use of or reliance on the information provided on this website.
