Resources for general practice management

• Victorian and Tasmanian Primary Health Network Alliance education and training webinars for general practitioners, practice managers, practice nurses and other practice staff.
• Services Australia provides Health Professional Education Resources to help you understand Commonwealth health programs and services.
• Royal Australian College of General Practitioners (RACGP) offers a range of tools and information to help you run and manage your practice.
• Education and resources provided by approved accreditation agencies
• South Eastern Melbourne Primary Health Network’s Practice Coaching offers free e-learning for general practice.
• Education from commercial providers including Medical Business Services, Train IT Medical, MediCoach, HotDoc and UNE Partnerships. (Please note NWMPHN has no affiliation with these organisations and does not officially endorse their content.)

• RACGP
  • General practice management toolkit: Starting a medical practice (module 4).
  • General Practice Business Toolkit to help you manage the business side of general practice.
  • NewsGP article – Your mixed billing questions answered (2022).
  • Resources to help you manage your billing.
  • General practice management toolkit: Closing a medical practice (module 13).
  • Emergency response planning tool (funded by NWMPHN).
• Services Australia
  • what you need to do to get set up with Medicare
  • Health Professional Online Services (HPOS) for eligible providers and organisations to do business with Services Australia online.
• Provider Digital Access (PRODA) – an online identity verification and authentication system to let you securely access government online services.
• Pen CS – is an integrated population health solutions and clinical decision support tool that helps identify and address risks to help reduce costs, improve patient outcomes and increase provider satisfaction. NWMPHN offers Pen CS tools to eligible practices in our region at no cost. This includes the CAT Plus software package and Topbar clinical decision support system.

There are also relevant education materials provided by private organisations, not affiliated or endorsed by NWMPHN. They include (this is not an exhaustive list):

• Health Industry Employment Services workplace relations resources to reduce the risk of Fair Work claims.
• Avant medico-legal updates and developments.
• MIGA risk education resources.

• Services Australia provides Health Professional Education Resources to help you understand Commonwealth health programs and services.
• Pen CS – webinars for practices, showcasing CAT Plus.
• AAPM – educational activities and local networking meetings.
• Education and resources provided by approved accreditation agencies.
• Practice management software – contact your software provider directly for training and resources.

• NWMPHN – accreditation webpage for information on the National General Practice Accreditation (NGPA) Scheme and support offered by NWMPHN.
• Australian Commission on Safety and Quality in Health Care
  • The National General Practice Accreditation Scheme
  • Approved accrediting agencies under the NGPA Scheme
• RACGP – Standards for general practices (5^th edition)

• NWMPHN
  • Supporting practices with accreditation basics webinar (recorded – 29 March 2023)
  • Advanced accreditation for general practices webinar (recorded – 4 May 2023)
• Education and resources provided by approved accreditation agencies

• NWMPHN – digital health webpage for information and support for digital health, including secure messaging, telehealth, electronic prescribing, and My Health Record.
• Australian Digital Health Agency (ADHA) – information and resources for health care providers
• Pen CS – general practice resources
• Provider Digital Access (PRODA) – an online identity verification and authentication system to let you securely access government online services.
• Services Australia – Health Professional Online Services (HPOS) for eligible providers and organisations to do business with Services Australia online.
• Australian Association of Practice Management – Digital Handbook for Practice Management (.pdf)

• Services Australia – Health Professional Education Resources to help you understand Commonwealth health programs and services.
• Pen CS – webinars for practices, showcasing CAT Plus.
• ADHA
  • online learning portal
  • events and webinars
• Practice management software – contact your software provider directly for training and resources.

• NWMPHN
  • QI webpage for information on activities, toolkits and support.
  • Practice Incentives Program (PIP) eligibility and support.
• Pen CS – NWMPHN offers Pen CS tools to eligible practices in our region at no cost. This includes the CAT Plus software package and Topbar clinical decision support system.

• Services Australia – Health Professional Education Resources to help you understand Commonwealth health programs and services.
• Pen CS – webinars for practices, showcasing CAT Plus.

• HealthPathways Melbourne – clinical management and referral resource.
• Medicare Benefits Schedule (MBS) – MBS Online is a listing of the Medicare services subsided by the Australian Government including the latest news, information and updates as MBS changes occur.