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Tips for QI success

Use these ideas to increase the success of your quality improvement activity.

Chart your progress

Put up a graph (for example: from Pen CAT) showing your improvement target for staff (and maybe even patients) to see.

Keep updating it and talking about it to show your team’s progress toward the goal over time.

Watch a webinar or a video as a team to improve your management.


Talk about your improvement goal with your practice team:

  • Where can the team find progress graphs?
  • What are you planning to do?
  • How will this activity impact their work?
  • How will it improve things such as the quality of care, costs, time management or processes in the practice?

Remind and reinforce

Remind staff of the changes you want them to make and why they are important. You could do this by:

  • holding a meeting
  • adding a prompt at their computer, in consult rooms or in public areas (such as the staff tea room or noticeboard)
  • discussing the changes one-on-one with each clinician
  • using a combination of these approaches.

Tell your patients

Let your patients know what you’re up to. You could share information about your current quality improvement activities on your website, social media and posters in your practice.

Invite your patients to provide feedback about the activity you’re working on. They may have ideas that you haven’t considered.