Surveys will be sent only to people who have said it is OK to contact them on their health referral form. You do not have to take part in the survey if you do not want to. If you do take part, your responses will be anonymous. This means we will not know which responses are yours.
At certain points in the surveys, you will be asked how your mental health service is helping you. If you choose to answer these questions, you will also be asked if you would like to share your responses with your health professional. This is voluntary, and you do not have to take part. If you would like to share your responses with your health professional, they will be able to see your responses to those questions only.
NWMPHN is working with a health survey company called Cemplicity to help us with the surveys. The data collected will be stored securely.
Even if you do not take part in the survey, your personal details will be deleted from the Cemplicity system. This will happen once invitations are sent and when responses are received. Cemplicity will not use any personal details for any purpose other than this.