Our quality improvement program

Practice Manager Elise Sloss and Practice Nurse Lauren McCall from Neal St Medical in Gisborne.
Practice Manager Elise Sloss (left) and Practice Nurse Lauren McCall, from Neal St Medical in Gisborne, were part of the Strengthening Care for Children project.

We support general practices to deliver integrated, person-centred care that is comprehensive, accessible, safe and coordinated. Our quality improvement program is a key part of this support.

Each practice in our catchment has the opportunity to create a practice plan for improvement.

A dedicated NWMPHN relationship manager will work with you to tailor a plan to suit your needs and objectives, and to support your growth. The plan will identify specific priorities, tools and objectives that your general practice would like to achieve in 12 months, and how we will work with you on these. (Note that we also support the broader primary health care sector with quality improvement through local learning networks.)

For further information about our quality improvement program, please contact your relationship manager, email primarycare@nwmphn.org.au or call (03) 9347 1188.

  • What does a relationship manager do?

    Relationship managers are the direct contact between practices and NWMPHN. Their role is to support practices to explore and identify improvement opportunities, guide practices through improvement methodologies, and review and monitor progress.

    As key contacts, relationship managers can help practices navigate policy reforms (such as those related to My Health Record, the Practice Incentives Program and SafeScript) and get the most out of their clinical and business systems.

    Our team can also help practices maximise available funding and navigate the Medicare Benefits Schedule, HealthPathways Melbourne and accreditation and practice software systems.

  • Data and reports

    All accredited general practices are offered CAT PLUS software (CAT4 and Topbar) tools and training, held in-practice or at our offices. This software and support is free.

    To support practices to meet the criteria for the Practice Incentives Program Quality Improvement (PIP QI) incentive, we provide practices with a PIP QI report, derived from each practice’s deidentified data. These reports, distributed each quarter, allow practices to see how they are tracking against the PIP 10 Quality Improvement Measures.

  • Quality improvement activities

    We have a range of quality improvement activities covering a variety of topics.  Your practice can work through these independently, with support from your relationship manager.

    Visit our QI Toolkits page for more information.

  • Quality improvement projects

    As part of our quality improvement program, we run intensive projects several times each year on specific topics. Through these, practices complete a structured six-month quality improvement project that supports them to engage their practice team and make measurable improvements.

    Each intensive project provides:

    • in-practice support to guide you through whole-of-practice quality improvement activities
    • three collaborative workshops where you can share your ideas, challenges and successes
    • project-specific data reports to help you track your progress
    • opportunities to showcase your activities and be recognised as improvement leaders.

    Visit our QI Projects page for updates on past, present and future QI projects.