CAREinMIND provides free mental health services to assist people on low incomes to address a range of psychological difficulties. Services are clinically governed and are tailored to the needs of our community.

Support services available:

CAREinMIND Targeted Psychological Support Service

Provides short term psychological intervention for adults with a diagnosed mental illness and for clients under the age of 18, a provisional diagnosis.

Eligibility Criteria:

  1. Adults with a diagnosed mental illness and clients under the age of 18, a provisional diagnosis; and
  2. Low income earners (Healthcare Card holders), excepting homeless people, Aboriginal and Torres Strait Islander people, refugees and asylum seekers, people transitioning out of justice/corrections system and people identifying as LGBTIQ; and
  3. People who reside within the NWMPHN catchment; and
  4. People who have not accessed Medicare Better Access counselling sessions in the same calendar year.

CAREinMIND Intensive Support Service

Is delivered by Credentialed Mental Health Nurses who provide comprehensive coordinated support to eligible people with severe and complex mental health needs.

Treatment includes:

  • Comprehensive assessment of the person’s care needs, and the development of an Individual Recovery Plan
  • Clinical mental health care
  • Physical wellbeing
  • Medication management
  • Care coordination
  • Talking therapies such as CBT
  • Psychoeducation
  • Liaison with family/carer as appropriate
  • Review or development/update of the Individual Recovery Plan

(NOTE 1: Service activity does not include social activity, or accompanying people to vocational, recreational or similar psycho-social activities.

Eligibility Criteria:

  1. Be low income (e.g. Health Care Card/Disability Support Pension/Homeless/refugee or asylum seeker);
  2. Have a diagnosed mental illness as described under the DSM V – whose severity and complexity requires significant clinical care coordination;
  3. Have a history of hospital admissions (mental health) OR has received an Episode of Care from Area Mental Health Services;
  4. Not be currently engaged in Area Mental Health Services;
  5. Be able to be managed in a primary health care setting;
  6. Be voluntarily engaged with written patient consent obtained to participate in the ISS;
  7. Be willing to engage in a recovery focused service that is person-centred and goal driven;
  8. Reside in NWMPHN catchment;
  9. Be a current patient of a psychiatrist, or requires linkage with a psychiatrist;
  10. The person’s mental illness and psycho-social disability (i.e. stops people from engaging in social, personal, family and occupational activities) which requires them to be linked into other community support services; and
  11. There is no other appropriate service.

(NOTE: The ISS cannot be considered as a substitute for Area Mental Health case management).

CAREinMIND Suicide Prevention Service

Delivers intensive, short term, psychological services to assist people who have been assessed as being at increased risk of self-harm or suicide. This service is free to all eligible patients.

The CAREinMIND team will contact the referred client within 24 hours of a completed referral being received and contracted mental health clinicians are expected to provide the first session of care within 72 hours from when the CAREinMIND team have completed processing the referral.

Eligibility Criteria

  1. Adults recently released from hospital or emergency services following an attempted suicide or incident of self-harm;
  2. People who are at increased risk of suicide, but do not warrant referral to an emergency service;
  3. Reside in NWMPHN catchment;
  4. This service is not dependent on income; or diagnosed mental illness
  5. People can access this service even if they have accessed Medicare Better Access in the current calendar year or Targeted Psychological Services.

CAREinMIND Wellbeing Support Service

Phone or web based support 24 hours a day

Available to all ages. No referral needed.

CAREinMIND Wellbeing Support Service is a free 24/7 phone and online counselling service for people in the north, central and western suburbs of Melbourne who are feeling the pressures and stresses of everyday life.

Phone 1300 096 269 or visit

CAREinMIND Services commencing soon:

CAREinMIND Youth Intensive Support Service Intensive supported intervention for young people aged 12 to 25 years with significant and complex mental ill health, located across the north west Melbourne region.

CAREinMIND Aboriginal Wellbeing Support Service Supported interventions for Aboriginal people, located across the north west Melbourne region. Available to all ages.

Referral process

Referring GPs/Paediatricians/Psychiatrists must provide both a completed CAREinMIND referral data form and mental health treatment plan or comprehensive assessment, when referring to CAREinMIND services (NB: An exception is the Suicide Prevention Service, which does not require a mental health treatment plan).

Please fax referrals to 03 9348 0750.

Please read this document before downloading Best Practice, Medical Director or ZedMed data forms below.

Further support

Head to Health, digital mental health gateway

Head to Health is a new website that links Australians to online and phone mental health services and information. If you are seeking information on mental health service providers or seeking resources, visit

NorthWestern Mental Health Triage

Mental Health Triage is generally the first point of contact for people who are seeking support through a clinical mental health service. The Triage service is a telephone-based assessment and support service which operates 24 hours a day, seven days a week and is staffed by senior mental health clinicians.

A VIP telephone line is available to GPs and other mental health service providers - 1300 874 243. 

Learn more about what to expect when calling Triage. 

Contact us

Phone: (03) 9088 4277

CAREinMIND™ Secure Fax: (03) 9348 0750


If you are in need of urgent support, the following services may be able to assist you:

Lifeline – 13 11 14

Mensline – 1300 789 978

beyondblue Info Line – 1300 224 636

Suicide Line – 1300 651 251