System of Care services

Our system of care promotes a person-centred approach to mental health, suicide and alcohol and other drug treatment and care. It supports services that are responsive to community needs and expectations.

Services commissioned under our system of care deliver targeted, appropriate services to a wide range of community and cultural groups at numerous locations across our region.

Services in this directory are presented according to age group, target population, location, treatment type and level of vulnerability to assist people to find the best service for their individual needs.

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  • Wellbeing Support Services
  • Targeted Psychological Support Services
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  • Alcohol and Other Drug Services
Age group
  • 0-12
  • 12-25
  • 16+
  • 18+
Priority group
  • Aboriginal and Torres Strait Islanders
  • Carers
  • Children and families
  • Culturally and linguistically diverse (CALD) communities
  • LGBTIQ communities
  • Older adults
  • People experiencing homelessness
  • Youth (12-25)
Mode of delivery
  • Face to face
  • Online service
  • Telephone service

LGBTIQ Alcohol and Other Drug service | Thorne Harbour Health

Everyone needs help and support at some point in their lives: whether it’s for mental health, sexual health, to address concerns about alcohol and drug use or just someone to talk to.

Thorne Harbour Health services are developed to improve the health and mental well-being of LGBTIQ community members, and they work to be there when and where people need them most.

Services include:

  • brief interventions
  • individual (and family) counselling
  • case management and care coordination
  • outreach.

Group work

  • ReWired – an 8-week program for men who have sex with men addressing methamphetamine use in the context of sex.
  • ADMIN – a group for transgender, non-binary and gender diverse people looking to better manage their alcohol and other drug use.
  • Drink Limits – an eight-week group for LBQ women who are concerned about their drinking.

Target populations: LGBTIQ people and their family and friends.

Locations: Brimbank, Hobson's Bay, Maribyrnong, Melbourne, Yarra

Youth AOD Intersectional Care Coordination Program | YSAS Alliance (YSAS, Odyssey House, Drummond Street Services)

This program assists young people, families and friends who are experiencing concerns related to alcohol and/or other drug use. It offers:

  • one-to-one support
  • group work support
  • virtual support (telehealth)
  • day stay rehabilitation.

The service helps clients change the way they think about the substance use and find ways to improve their health and wellbeing.

Target populations: Young people (12 to 25 years old) and their families and significant others experiencing harms associated with alcohol and/or other drug use. It focuses on addressing the needs across diverse communities including Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, LGBTIQ people, people with comorbid AOD and mental health concerns, people experiencing homelessness, refugees and people seeking asylum.

Locations: Brimbank, Darebin, Hobson's Bay, Hume, Macedon Ranges, Maribyrnong, Melton, Moonee Valley, Moorabool, Moreland, Wyndham


COPE | Eastern Health Turning Point Alcohol & Drug Centre

COPE provide a specialised treatment program for individuals presenting with coexisting substance dependence and significant trauma.

Target populations: The COPE program is available to women aged 25 or older with current PTSD symptoms and problematic substance use.

Locations: All suburbs within NWMPHN

Alcohol and other drug counselling service | CatholicCare

CatholicCare’s Drug and Alcohol Program provides information and treatment support to help address the complex needs of individuals with alcohol and other drug consumption issues.

The program also provides information and support to family members affected by the use of alcohol and other drugs by another family member. The program provides counselling and care coordination support.

Locations: Brimbank, Maribyrnong, Wyndham


North Richmond Community Health

The Care Navigation pilot supports participants and service providers to address barriers to accessing the supports and services needed to improve health outcomes for people with AOD and co-occurring physical and mental health, including risk of suicide, chronic disease and other complex needs.

The service is delivered in North Richmond with assertive outreach in the City of Yarra and the City of Melbourne.

Target populations:

People who use alcohol and/or drugs and have a physical and/or mental health issue who require assistance to navigate the service system.

Locations: Melbourne, Richmond>North Richmond, Yarra


Dardi Munwurro

Aboriginal alcohol and other drug treatment service delivered through brief interventions and care support for Aboriginal men accessing the organisation.

People generally receive a flexible number of sessions to meet their needs.

Target populations:

Aboriginal men

Locations: Preston


Youth Projects

The Substance Misuse Treatment Program is a primary health service that provides health care and support to improve the physical, mental and social wellbeing of individuals who are homeless or at risk of homelessness and experiencing comorbid alcohol and other drug and mental health concerns.

The program provides appointment based and drop in services from the Living Room Primary Health Service in the Melbourne CBD.

Target populations:

16+ individuals experiencing primary or secondary homelessness.

Locations: Melbourne


Connexions | Jesuit Social Services

Counselling, casework and advocacy for young people. The program seeks to engage young people by establishing relationships built on trust and understanding.

People generally receive a flexible number of sessions to meet their needs.

Target populations:

Young People (16-28 years) with high and complex needs, particularly individuals struggling with concurrent mental health and substance misuse.

Locations: Collingwood, Sunshine


Hello Sunday Morning | Daybreak Program

Daybreak is an online program that helps you change your relationship with alcohol through a supportive community, habit-change experiments, and one-on-one chat with health coaches.

Target populations:

For all people.

Locations: N/A


AOD Program in the North & West | Victorian Aboriginal Health Service (VAHS)

Treatment includes intake and assessment, counselling, care coordination and case management and referral for the Aboriginal community.

People generally receive a flexible number of sessions to meet their needs.

Target populations:

Aboriginal people with substance misuse issues.

Locations: North Melbourne, Preston, West Melbourne


Illicit Drugs & Alcohol Treatment Counselling Services | Australian Vietnamese Women’s Association

Drug and alcohol counselling, consultancy and continuing care for the Vietnamese community. Delivered within the context of harm minimisation and a focus on psychosocial treatment.

People generally receive a flexible number of sessions to meet their needs.

Target populations:

Australians of Vietnamese background and their families.

Locations: Braybrook, Richmond

Alcohol and Other Drug Counselling Service | CatholicCare

Alcohol and drug counselling and case management programs for mainstream, Vietnamese, African and Burmese individuals and families.

People generally receive a flexible number of sessions to meet their needs.

Target populations:

Mainstream, Vietnamese, African and Burmese individuals and families.

Locations: Epping, Footscray, Wyndham Vale