Strong partnerships are fundamental to achieving our vision of a healthy community and a healthy system.

We collaborate with our community and with organisations across all levels of the health care system, and beyond.

We work with GPs and general practice staff, allied health and community health organisations, pharmacists, hospitals and specialists, patients, consumers and carers, peak and community groups, and governments. Together we build partnerships, consult and innovate to design better health solutions.

Our standard contract and heads agreement templates, which include our terms and conditions and a new foreword, explain how we want to work with you – our providers.

These documents are an integral part of our commissioning cycle and incorporate our organisation’s values.

Our values

We are guided by our values of equity, respect, collaboration and innovation as we strive for better care, every day in every way.

Values – Collaboration

  • Equity

    Values – EquityAs a Primary Health Network, we receive limited funds from the Australian Department of Health, with the expectation that we will commission for the greatest possible outcomes. We also recognise that we are not the only organisation in the market commissioning health care activities. We therefore commission activities according to greatest need, helping to address health disparities between different population groups and locations within our region.

    We consult with the community and other sectors, including the health, education and social care sectors. The approach we take may not always be the ‘obvious’ one. Our commissioning intentions are based on many factors, including:

    • population health data (comprising quantitative and qualitative data)
    • service gaps and needs
    • barriers and enablers to health and health care access
    • social determinants of health
    • the health system as a whole
    • equity in terms of access to health care and outcomes.
  • Respect

    Values – RespectRegardless of whether we are working with our staff or our sector and community, respect is fundamental in our relationships. We acknowledge that everyone brings different experiences, views and approaches to the table, and there is often no right way or wrong way.

    Together, we work to achieve the best outcomes for our community with the resources available.

    We do so by:

    • striving to embrace different opinions. This means providing a respectful environment where it is safe to have a voice and learn from constructive criticism, while recognising that trust needs to be earned
    • understanding and respecting the experience of our consumers and communities and ensuring this knowledge informs our decision-making
    • enjoying the sharing of ideas, while recognising this works both ways, and that finding the space to do this can be challenging
    • respecting the professionalism of our stakeholders and their commitment to building relationships for themselves and their organisations
    • recognising that working respectfully increases our shared approach of collaboration, innovation and individual, organisational and systemic growth
    • basing our shared investment on data (clarity, parity, quality and integrity).
  • Collaboration

    Values – CollaborationCommissioning is not about us doing it ourselves, it is about working together, for our community, with our community.

    For us, collaboration (internal and external) means:

    • we believe we can all add value to each other’s work
    • we actively seek to involve others to help inform and improve our work, which builds strength and confidence in our approach
    • we challenge ourselves to find better ways of doing things, asking for input and being open to what we hear
    • we see collaboration as the strongest form of working together, and we build partnerships as we leverage each other’s work and effort
    • we share resources and knowledge, and work together for shared outcomes (for example, by pooling resources). This ensures we fund activities that benefit our community
    • we seek to identify links between programs and populations, to strengthen existing connections or build new ones.

    When we work collaboratively, we:

    • communicate openly and respectfully
    • get off our chairs and talk to each other ‘in the moment’
    • seize opportunities to connect
    • use systems/processes in place and help improve them if necessary
    • encourage a healthy culture through sharing ideas, efforts, resources and challenges.

    In working with you as a contracted provider, we welcome the opportunity to share our values, and will remain aware of the values guiding you and your organisation.

  • Innovation

    Values – InnovationWe believe that innovation – finding new, better ways to solve health care problems or address issues – is critical to us being able to provide better care for our community.

    This means we are open to different approaches – new ways of thinking and working – if they will better meet the needs of consumers or provide better value for the community.



By entering into a contract, your organisation understands that our relationship and the activity we have procured will be based on these values, as we work together in partnership to achieve the quadruple aim of effective primary care.


Ultimately, we strive to increase the efficiency and effectiveness of health services for patients, particularly those at risk of poor health outcomes.

This is our anchor, it is why we are here.