New priority hotline for GPs dealing with COVID-19 exposure

  15 October 2021  NWMPHN   

Following successful lobbying led by NWMPHN, priority telephone support for GPs has now been established to support COVID-19 exposure management.

GPs can now call the Communicable Disease Control (CDC) Hotline on 1300 651 160.

• Press option 0 for ‘COVID-19, novel coronavirus or calling to let us know you have been at an exposure site in Victoria or elsewhere’.

• Press option 4 for ‘medical practitioner’. This is a priority line.

• Triage will then assess and transfer or redirect to the Case Contact Outbreak Management central team or Local Public Health Unit that is managing the exposure site.

Further information to support exposure prevention and management for primary care providers can be found on the Victorian Department of Health website.


COVID positive care pathways

The COVID-19 Positive Care Pathways program is the Victorian statewide program for assessment and management of COVID-19 patients.

Public hospitals, primary and community health care providers, Primary Health Networks and GPs offer pathways that are relevant and responsive to each local service system and population.


Clinicians can refer to our COVID-19 Care Pathways page and HealthPathways Melbourne for the latest clinical and referral advice for their patients in these pathways.


 Visit our COVID-19 Page for primary health care providers for further key information for clinicians.