New Practice Partnership Plan and QI Record for general practices

  16 June 2021  Dr Jeannie Knapp, GP and Primary Health Care Improvement GP Adviser, NWMPHN   

Pictured above: Dr Pearly Cooray (left) and Nurse Jacqui Hill from Parkwood Green Medical in Romsey.

A key reason Primary Health Networks exist is to help general practices succeed.

We’re invested in the success of GPs, primary care nurses, practice managers, administration teams, and the businesses and patients you support. In my dual roles as a local GP and North Western Melbourne Primary Health Network’s (NWMPHN’s) resident GP adviser, I see this firsthand – and from both sides of the fence.

In 2018, NWMPHN asked you how you wanted us to do things differently. This led to a new way of working with general practice. We introduced a team of quality improvement program officers. Each practice now has a single person who is invested in your success, who you can contact for support.

NWMPHN is now more proactive in the way we engage general practices and work with you on quality improvement projects to support your team, your patients, and your business. We give all practices the opportunity to develop a tailored 12-month practice plan with specific priorities, tools and objectives that matter to your practice. This helps us to work with you in a way that is relevant and helpful to your practice.

A lot has changed since 2018. As part of our own continuous improvement process, NWMPHN has reviewed and relaunched our Practice Partnership Plan (.docx). We have simplified it, and made it more focused on your needs.

The plan is simple to complete, and we will help you do this. By identifying your practice’s needs, NWMPHN can better support you and your practice team for the next 12 months.

To complement the Practice Partnership Plan, we have also launched a QI Record (.docx). This simple and intuitive document makes it easy for you to record and review your QI activities. It is also very useful should you ever be audited, as it provides a record of your participation in quality improvement.

Completing the QI Record can also assist you to meet the requirements for the Practice Incentives Program Quality Improvement (PIP QI) Incentive. PIP QI has two components. Practices must:

  • participate in continuous quality improvement
  • provide their PIP eligible data set to their local Primary Health Network.

More information

More information on quality improvement and our quality improvement program is available on our website. If you have any questions about the Practice Partnership Plan, the QI Record or other ways we can support you, please contact’s your practice’s quality improvement program officer, call us on (03) 9347 1188 or email

Watch the video below to learn more about the way we work with general practices.