Now more than ever, the impact of dedicated customer support is becoming crucial for general practices undergoing accreditation, as many juggle meeting strict needs while aspiring towards lasting quality improvements.
“The days of just being accredited are fading for many GP practices as they concentrate on the benefits of introducing lasting quality improvements that will make a difference,” says Australian Council on Healthcare Standards (ACHS) CEO, Dr Karen Luxford.
“When it comes to choosing who will conduct your accreditation, it is critical for practice managers to have confidence in the level of customer support being provided.
“As Australia’s most experienced healthcare accreditation provider (having introduced hospital accreditation standards in 1974) our focus on tailored customer support is what differentiates us.”
“The ACHS Accreditation for General Practices (AAGP) program makes us one of the newest providers of accreditation for GPs, but our experience and strong emphasis on ensuring our customer services managers guide members through the process provides us with a distinct advantage,” Dr Luxford said.
As an AAGP assessor from the start, Dr George Eskander, Director Medical Services, Royal Perth Group, WA agrees. “I know firsthand ACHS has strongly advocated for quality improvement in accreditation for decades and undertakes a holistic approach,” he said.
Visit the ACHS website for more information on the AAGP program.
By the Australian Council on Healthcare Standards.
Disclaimer: This article was provided by Australian Council on Healthcare Standards. While every effort has been made to ensure the information is accurate, North Western Melbourne Primary Health Network does not warrant or represent the accuracy, currency and completeness of any information or material included within.
