System of Care - Mental Health, Suicide Prevention and Alcohol and Other Drug treatment and support for our community.

Explore our system of care using the icons below

Wellbeing Support Services

Wellbeing Support Services (WSS) are ideal for people who do not meet diagnosis for mental illness but are struggling with the pressures and stresses of everyday life, including mild symptoms of adjustment, grief and loss, and anxiety and depression, with some impact on functioning. Referral to this support is voluntary with no need for diagnosis or formal referral – people may refer themselves.

It includes a range of services including online support, phone based support, and access to information and resources.

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Targeted Psychological Support Services

Targeted Psychological Support Services (TPS) provides free short-term focused psychological interventions for children, young people and adults with mental illness.

TPS Includes up to 12 sessions of counselling support with a CAREinMIND contracted mental health clinician. Clinicians hold qualifications in Clinical Psychology, Psychology, Mental Health Social Work, Mental Health Nursing and Aboriginal Health (mental health trained).

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Intensive Support Services

Intensive Support Services (ISS) provide comprehensive coordinated support for people with complex mental illness and ongoing primary support needs. ISS is delivered by credentialed mental health nurses working in collaboration with the clients’ general practitioner and/or psychiatrist.

ISS is targeted at those people best supported in primary care and who are not eligible for the National Disability Insurance Scheme (NDIS).

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System of Care

North Western Melbourne PHN has developed a system of care aimed at ensuring access to quality services and supports across mental health, suicide prevention, and alcohol and other drug treatment services.

The system of care promotes a person-centred approach, matching supports available to the individual according to their specific needs. Care is coordinated through our CAREinMIND service system, which provides access to a range of services targeted at specific populations and delivered by contracted organisations across the region.

These services can be explored by clicking on the above icons which show the particular type or identification of services by location; target population; treatment type and complexity.

Suicide Prevention and Postvention Services

North Western Melbourne PHN funds a number of providers to deliver suicide prevention services and support after suicide (post-vention support) in their local area.

Suicide prevention services provide a rapid and intensive response to individuals at heightened risk of suicide. Contact occurs within 24 hours of referral and the first session of care is generally provided within 72 hours of intake to the service. Note: this is not a crisis service.

Postvention services provide support and resources for people bereaved by the suicide of a loved one. Support provided may include counselling, group support and other resources to assist with recovery.

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Dual Diagnosis Services

Dual Diagnosis Services provide support, treatment and referral assistance to people experiencing coexisting alcohol and/or drug and mental health issues. Services are available for a range of community groups and at various locations across the NWMPHN region.

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Alcohol and Other Drug Services

Alcohol and other drug (AoD) treatment services commissioned by NWMPHN recognise the current challenges faced by people experiencing harm with their alcohol, or other drug use, and those who support them within our region and beyond.

Treatment options may include assessment, counselling, outreach and non-residential facility based care, targeting locations and communities of high need.

View eligibility criteria