System of Care services

Our system of care promotes a person-centred approach to mental health, suicide and alcohol and other drug treatment and care. It supports services that are responsive to community needs and expectations.

Services commissioned under our system of care deliver targeted, appropriate services to a wide range of community and cultural groups at numerous locations across our region.

Services in this directory are presented according to age group, target population, location, treatment type and level of vulnerability to assist people to find the best service for their individual needs.

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  • Wellbeing Support Services
  • Targeted Psychological Support Services
  • Intensive Support Services
  • Psychosocial Support Services
  • Suicide Prevention and Postvention Services
  • Dual Diagnosis Services
  • Alcohol and Other Drug Services
Age group
  • 0-12
  • 12-25
  • 16+
  • 18+
  • 50+
  • 65+
Priority group
  • Aboriginal and Torres Strait Islanders
  • Carers
  • Children and families
  • Culturally and linguistically diverse (CALD) communities
  • LGBTIQ communities
  • Older adults
  • People experiencing homelessness
  • Youth (12-25)
Mode of delivery
  • Face to face
  • Online service
  • Telephone service

COPE | Eastern Health Turning Point Alcohol & Drug Centre

COPE provide a specialised treatment program for individuals presenting with coexisting substance dependence and significant trauma.

Target populations: The COPE program is available to women aged 25 or older with current PTSD symptoms and problematic substance use.

Locations: All suburbs within NWMPHN

Parallel Pathways | Youth Projects

Healthcare and support to improve the physical, mental and social wellbeing of individuals who are homeless or at risk of homelessness and are experiencing comorbid AOD substance misuse and mental health concerns.

People generally receive a flexible number of sessions to meet their needs.

Target populations:

Individuals with coexisting mental health and AOD experiencing primary or secondary homelessness.

Locations: Melbourne