Free mental health services for people in north western Melbourne.

What is CAREinMIND™? 

CAREinMIND provides access to a range of free mental health services in the north western Melbourne area, through CAREinMIND central referral, intake and assessment. Find out more on the System of Care page.

Who is eligible?

CAREinMIND can provide free mental health services for people of all ages who:

  • Are unable to afford (or are ineligible for) other local services
  • Are experiencing a level of mental health stress from mild to severe
  • Live, work or study in the north western Melbourne area

 For more detailed eligibility criteria visit the System of Care page.

What services are available and how to refer?

GPs, psychiatrists or paediatricians can refer patients to CAREinMND services. In addition, School Principals/School counsellors can refer under a provisional referral, as can maternal child health nurses and early childhood staff.

Referrals are assessed and triaged, based on a person’s clinical needs, then allocated to an appropriate, experienced mental health practitioner.

 Referrals are managed by the CAREinMIND central intake for Targeted Psychological Services(TPS) and Intensive Support Services (ISS) services. Referrals for Suicide Prevention and Postvention Support (SPS) services are managed by On the Line.

 To refer, download a copy of the software compatible CAREinMIND referral forms from the list below.

 If you are a general practice and need help uploading into your software contact the primary care practice team on (03) 9347 1188.

If referrals are incomplete or ineligible, they may delay your patient receiving these services. The CAREinMIND team or On the Line (for SPS only) will contact the referrer with a request for more information or recommendations about alternative services.

Referral enquiries

Suicide Prevention and Postvention Services (SPS)

Intake and assessment by On the Line.
Phone: 1300 032 192 
Secure Fax: (03) 8080 8948
Operated: 7 days, 7:00am–9:00pm

Please note: On the Line will be managing intake and assessment from 21 October 2019. Use existing numbers and forms to refer through CAREinMIND until 21 October.

Referral details and forms – SPS

Suicide Prevention and Postvention Support – for people at risk of suicide or self-harm, up to 8 sessions. This is not an acute or crisis service.

CAREinMIND (SPS) referral form

 PDF
 Word
 Best Practice*
 MedicalDirector*
 ZedMed*
 Genie*

*Instructions for importing referral templates into medical software are available here.

Intake, assessment and allocation by On the Line. Operating extended hours: 7 days, 7:00am–9:00pm

 Phone: 1300 032 192
 Secure fax: (03) 8080 8948

Targeted Psychological Support (TPS) and Intensive Support Services (ISS)

Phone: (03) 9088 4277
CAREinMIND™ Secure Fax: (03) 9348 0750
Email: careinmind@nwmphn.org.au
Operated: Mon–Fri, 9:00am–5:00pm (closed public holidays)

Referral details and forms – TPS

Targeted Psychological Support – for mild to moderate mental illness, up to 12 sessions.

CAREinMIND (TPS/ISS) referral form

 PDF
 Word
 Best Practice*
 MedicalDirector*
 ZedMed*
 Genie*

*Instructions for importing referral templates into medical software are available here.

Mental health treatment plan

 PDF
 Word
 Mental Health Treatment Plans: A guide for health professionals working in general or private practice

Referral details and forms – ISS

Intensive Support – for people experiencing more severe mental illness and requiring more intensive support.

CAREinMIND (TPS/ISS) referral form

 PDF
 Word
 Best Practice*
 MedicalDirector*
 ZedMed*
 Genie*

*Instructions for importing referral templates into medical software are available here.

Mental health treatment plan

 PDF
 Word
 Mental Health Treatment Plans: A guide for health professionals working in general or private practice

And/or other supporting mental health documentation.

You Said…™ sharing experiences improves our care.

What is You Said…™?

You Said… is a tool to collect and measure consumer feedback, evaluation and outcomes. It gives people who use health services a way to report their experience of the care they receive, and the outcomes of their care.

More information:

  For providers and referrers
  For consumers

Wellbeing Support Services (WSS)

For lower intensity needs. Phone and online counselling available 24/7.

Referral details – WSS

 Self-referral, web or phone: 1300 096 269 or careinmind.com.au

 You can help to promote the CAREinMIND Wellbeing Support Service in your practice. Visit our resources page.

Other services

Referrals for services not listed on this page should be directed through the provider – not through CAREinMIND. These services include Psychosocial Support, Dual Diagnosis, and Alcohol and Other Drug services. Search our System of Care for referral information for these services.

Contact

CAREinMIND Suicide Prevention Services

Intake and assessment by On the Line. Operating extended hours: 7 days, 7:00am–9:00pm

Phone: 1300 032 192
Secure Fax: (03) 8080 8948

For all other CAREinMIND Services

Phone: (03) 9088 4277
Secure Fax: (03) 9348 0750
Email: careinmind@nwmphn.org.au

Urgent support

If you are in need of urgent support, the following services may be able to assist you:

Lifeline – 13 11 14

Mensline – 1300 789 978

beyondblue Info Line – 1300 224 636

Suicide Line – 1300 651 251

Wellbeing Support – 1300 096 269