CAREinMIND provides free mental health services to assist people on low incomes to address a range of psychological difficulties. Services are clinically governed and are tailored to the needs of our community.

North Western Melbourne Primary Health Network (NWMPHN) has developed a system of care aimed at ensuring access to quality services and supports across mental health, suicide prevention, and alcohol and other drug treatment services.

The system of care promotes a person-centred approach, matching supports available to the individual according to their specific needs. Care is coordinated through our CAREinMIND service system, which provides access to a range of services targeted at specific populations and delivered by contracted organisations across the region.

Access our System of Care


Support services available:


CAREinMIND Targeted Psychological Support Service (TPSS)

Provides free short term psychological intervention for adults with a diagnosed mental illness. A provisional diagnosis only, is required for people under the age of 18. Eligibility Criteria:

  1. Adults with a diagnosed mental illness and people under the age of 18, a provisional diagnosis;
  2. Low income earners (e.g healthcare card holders), excepting homeless people, Aboriginal and Torres Strait Islander people, refugees and asylum seekers, people transitioning out of justice/corrections system and people identifying as LGBTIQ; and
  3. People who reside within the NWMPHN catchment.


CAREinMIND Intensive Support Service (ISS)

Is delivered by credentialed mental health nurses who provide free comprehensive coordinated support to eligible people aged 18 years of age and over with severe and complex mental health needs. Treatment includes:

  • Comprehensive assessment of the person’s care needs, and the development of an Individual Recovery Plan;
  • Clinical mental health care;
  • Physical wellbeing;
  • Medication management;
  • Care coordination;
  • Talking therapies such as CBT;
  • Psychoeducation;
  • Liaison with family/carer as appropriate;
  • Review or development/update of the Individual Recovery Plan.

NOTE: Service activity does not include social activity, or accompanying people to vocational, recreational or similar psycho-social activities.   Eligibility Criteria:

  1. Be low income (e.g. health care card/disability support pension/homeless/refugee or asylum seeker);
  2. Have a diagnosed mental illness as described under the DSMIV – whose severity and complexity requires significant clinical care coordination;
  3. Have a history of hospital admissions (mental health) OR has received an Episode of Care from Area Mental Health Services;
  4. Not be currently engaged in Area Mental Health Services;
  5. Be able to be managed in a primary health care setting;
  6. Be voluntarily engaged with written patient consent obtained to participate in the ISS;
  7. Be willing to engage in a recovery focused service that is person-centred and goal driven;
  8. Reside in NWMPHN catchment;
  9. Be a current patient of a psychiatrist, or requires linkage with a psychiatrist;
  10. The person’s mental illness and psycho-social disability (e.g stops people from engaging in social, personal, family and occupational activities) which requires them to be linked into other community support services; and
  11. There is no other appropriate service.

NOTE: The ISS cannot be considered as a substitute for Area Mental Health case management.


CAREinMIND Suicide Support Service

Delivers intensive, short term, psychological services to assist people who have been assessed as being at increased risk of self-harm or suicide. This service is free to all eligible people. CAREinMIND will contact the referred client within 24 hours of a completed referral being received. Contracted mental health clinicians are expected to provide the first session of care within 72 hours of CAREinMIND having completed processing the referral.   Eligibility Criteria

  1. People recently released from hospital or emergency services following an attempted suicide or incident of self-harm;
  2. People who are at increased risk of suicide, but do not warrant referral to an emergency service;
  3. People who reside in NWMPHN catchment;
  4. This service is not dependent on income; or diagnosed mental illness;
  5. People can access this service even if they have accessed Medicare Better Access in the current calendar year or Targeted Psychological Services.


CAREinMIND Wellbeing Support Service

Phone or web-based support 24 hours a day

Available to all ages. No referral needed. CAREinMIND Wellbeing Support Service is a free 24/7 phone and online counselling service for people in the north, central and western suburbs of Melbourne who are feeling the pressures and stresses of everyday life. Phone 1300 096 269 or visit

You can help to promote the CAREinMIND Wellbeing support service. Visit our resources page to download A3 posters or digital tiles for e-newsletters and social media.


Other CAREinMIND Services Available

CAREinMIND Youth Intensive Support Service: Intensive supported intervention for young people aged 12 to 25 years with significant and complex mental ill health, located across the north west Melbourne region.   CAREinMIND Aboriginal Wellbeing Support Service: Supported interventions for Aboriginal people, located across the north west Melbourne region. Available to all ages.


Referral Process

GPs/Paediatricians/Psychiatrists referring to either the Targeted Psychological Support Service or the Intensive Support Service must provide a completed CAREinMIND referral form and mental health treatment plan or comprehensive assessment. (NB: An exception is the Suicide Support Service, which does not require a mental health treatment plan). Please fax referrals to 03 9348 0750.


“You Said” Survey – for People Who Use our Services

The “You Said” project aims to help improve mental health services in north western Melbourne. This project is being organised by North Western Melbourne PHN (NWMPHN). We would like to hear from people who use mental health services so we can learn what is working well and what could be done better. Your feedback will help us to improve the quality of services for everyone. For more information: Survey FAQ’s


Further Support

Head to Health, digital mental health gateway Head to Health is a new website that links Australians to online and phone mental health services and information. If you are seeking information on mental health service providers or seeking resources, visit   NorthWestern Mental Health Triage Mental Health Triage is generally the first point of contact for people who are seeking support through a clinical mental health service. The Triage service is a telephone-based assessment and support service which operates 24 hours a day, seven days a week and is staffed by senior mental health clinicians. A dedicated telephone line is available to GPs and other mental health service providers - 1300 874 243. Learn more about what to expect when calling Triage.

Contact us

Phone: (03) 9088 4277

CAREinMIND™ Secure Fax: (03) 9348 0750


If you are in need of urgent support, the following services may be able to assist you:

Lifeline – 13 11 14

Mensline – 1300 789 978

beyondblue Info Line – 1300 224 636

Suicide Line – 1300 651 251

Wellbeing Support – 1300 096 269