Advance Tender Notice: provision of care finder services in north western Melbourne

A care finder supporting an older person using a laptop to navigate potential aged care services.
  5 September 2022  NWMPHN   

Important update 14 September 2022: this Tender has been released. Visit our Tenders page for more information. 

The Australian Government Department of Health and Aged Care is funding Primary Health Networks (PHNs) across Australia to commission a new care finder program to help older people navigate the aged care system.

The Victorian PHNs have worked collaboratively to develop consistent approach to commissioning of the care finders program. North Western Melbourne Primary Health Network (NWMPHN) is informing providers in its region through an Advance Tender Notice ahead of its tender opening by 14 September 2022.

More information on the commissioning process to date is available on our website.

About the Advance Tender Notice

The tender to provide care finder services in the NWMPHN region will be released by 14 September 2022. Prior to the tender release, it is informing service providers through an Advance Tender Notice. This gives them a chance to register interest, ask questions and attend a market briefing.

NWMPHN encourages organisations to view the Advance Tender Notice document on Tenderlink and register interest now using the ‘private forum post’ function:

Please note that it is not mandatory to register interest now. The tender will be open to all service providers, regardless of whether they register interest before it is released.

Key dates

  • Tender release: by 14 September 2022
  • Market briefing: 1pm (AEST), 12 September 2022

Questions and enquiries

All communications and enquiries in relation to this Advance Tender Notice and the tender itself must be directed in writing in the forum in the Tenderlink portal. Responses to enquiries may be shared with all registered applicants.

Market briefing

A single market briefing for all organisations interested in responding to PHN tenders for provision of care finder services in Victoria will be held online at 1pm (AEST) on Monday 12 September 2022. This session will be hosted collaboratively by the 6 Victorian PHNs. Register now.

This briefing is an opportunity to learn more about the program, including the commissioning and contracting process. It will also build understanding of PHN probity obligations and describe the steps that will follow the closure of the tender period.

About care finder services

NWMPHN will commission service providers to establish, deliver and maintain specialist and intensive assistance to people within the target population.   

This will include: 

  • supporting older people to understand and access aged care, and connect with other relevant supports in the community
  • specifically assisting people within the target population to access My Aged Care
  • transitioning existing Assistance with Care and Housing service providers to deliver the care finder program.