WorkSafe Victoria clinical hotline pilot update

  28 March 2022  WorkSafe Victoria   |   Third party content – view disclaimer

The WorkSafe Victoria Clinical Hotline launched in May 2021, with the purpose of providing timely clinical support to GPs, psychologists, physiotherapists and case managers who are supporting our injured workers.

Providers who have used this service have been able to speak with a WorkSafe Victoria clinician to discuss topics such as:

  • certifying a patient’s functional capacity
  • secondary injury and/or pre-existing injury- mental health and physical
  • provisional payments and facilitating psychology services
  • network pain management programs
  • Treatment options available (including new services and pilots).

From February 2022, and whilst we are evaluating the pilot, the Clinical Hotline will undergo some operational changes, however will remain available to GPs, psychologists and physiotherapists.

Healthcare providers will be able to call through and speak directly to a clinical panel expert during the operation hours as outline in the table below.

Day GP Line Physiotherapy Line Psychology Line
Tuesday 1:00pm – 4:00pm 10:00am – 1:00pm
Wednesday 1:00pm – 5:00pm 2:00pm – 5:00pm
Thursday 1:00pm – 4:00pm
Friday 12:00pm – 3:00pm

Outside of these hours, callers will have the option of leaving a detailed voicemail or sending an email through to with the subject line “Clinical Hotline” to request a call back within one business day.

For more information on the Clinical Hotline, including downloadable resources, please visit

Disclaimer: This article was provided by WorkSafe Victoria. While every effort has been made to ensure the information is accurate, North Western Melbourne Primary Health Network does not warrant or represent the accuracy, currency and completeness of any information or material included within.