Timeframes to access the Australian Immunisation Register using Health Professional Online Services and Provider Digital Access

  18 March 2021  PHN Immunisation Support Program   

Healthcare professionals and support staff are requested to transition to access the Australian Immunisation Register (AIR) site using Health Professional Online Services (HPOS) and an individual Provider Digital Access (PRODA) account. Access to the AIR site using authentication files will be switched off soon.

PRODA is an online identity verification and authentication system and allows healthcare professionals to securely access government online services. Once a PRODA account is established, a number of services can be accessed, including HPOS and the AIR. Depending on the type of user, these services can be accessed either as an individual; a delegate of an individual or as a member of an organisation.

The Services Australia website provides further information and instructions on:

Important note:  If your organisation has already registered to use HPOS to access the AIR site, Authentication Files should not be used and must be deleted from practice personal computers.  Accessing the AIR site using HPOS provides improved security features designed to provide appropriate control over access to an individual’s immunisation records. An Authentication File is deleted in the same way that a document or other file is deleted eg. (if using Microsoft, right click on file, select delete, select Yes ).

Additional resources:

Further support:

  • PRODA  |  1800 700 199
  • HPOS  |  1800 700 199
  • AIR  |  1800 653 809 (general enquiries)  |  1300 650 039 (AIR online helpdesk)