MyMedicare: are your patients waiting for you?

  2 February 2024  NWMPHN   

When practices register for MyMedicare they have an option to set a preference on how registrations initiated by patients through the Medicare Online app are accepted.

Some practices have elected to accept each registration manually. This means when a patient completes a registration in the app it is sent to the MyMedicare system at the practice as a pending registration. The practice needs to then go in and accept or decline it.

If a pending registration is dormant awaiting acceptance for more than 30 days, it will expire, and the patient will need to re-register in MyMedicare. Needless to say, this is quite likely to lead to disappointment and frustration.

Services Australia advises there are a significant number of pending registrations which have not yet been accepted by practices. Assigning someone to review them and accept or decline without further delay is strongly recommended.

More information can be found on page 27 of this MyMedicare module. Instructions showing how to search and export a list of ‘complete’ and ‘pending’ patient registrations are also available on our website.