Cut the red tape by registering for Provider Connect Australia

  28 November 2022  NWMPHN   

North Western Melbourne Primary Health Network (NWMPHN) invites general practices to test the efficacy of Provider Connect Australia, a new health care information service developed by the Australian Digital Health Agency. 

Applications close 5pm, December 9 2022.


Provider Connect Australia (PCA) is operated by the Australian Digital Health Agency (ADHA). It provides comprehensive and automatic updates across service networks every time a health care provider notifies it of changed services, personnel or operating parameters.

More information on the service can be found below:

What are the benefits?

When a general practice updates operational or staffing details in the PCA service, it automatically sends the new information to nominated hospitals, pathology and radiology services, public service directories, secure messaging providers and more.

Previously, this process might necessitate completing between 10 and 20 different paper or online forms to make sure each part of the practice’s ecosystem was alerted – and tiresomely repeated each time information changed.

PCA thus removes a substantial red-tape burden, and reduces inaccurate and out-of-date information across the sector, improving efficiency and quality of care.

What is involved?

This is the second stage of the ADHA’s national pilot, and seeks to test the efficiency of the service in general practices already registered for another ADHA service, Vaccine Clinic Finder Connect (VCF Connect).

Participating practices will be asked to:

  • register on the Provider Connect Australia portal, following the steps in this video
  • set-up the organisation’s health care service details
  • participate in a surveys, interviews and focus group discussions

Your feedback will assist in the evaluation of PCA, providing insight into its current strengths and weaknesses and informing further refinements.


General practices registered for VCF Connect are eligible to participate, and are being recruited through primary health networks across Australia.

NWMPHN is seeking to recruit 10 practices located in its catchment.

How to apply

To register interest, or for further information, please contact providing your name, role and practice name in the subject line. NWMPHN will contact registrants, starting on 12 December 2022.