Sahra and her husband Assad bring their 3 primary-school-age kids to see their GP. The GP finds out that they hold refugee visas and are from Somalia. The family’s primary concern today is their eldest daughter’s chronic abdominal pain.
Harry is a 12-year-old boy who has been cared for by his GP since birth. The same GP provided prenatal and antenatal care to his mother and knows the family well.
John Zaccardo, a very active 63-year-old retired accountant, is a new patient to the practice. He visits a new GP for a “good check-up”, a service his previous GP would provide, as requested, annually.
A list of case studies from our clinical editors about various pathways and referral information. Do you have a case study? If you would like to be involved, submit a case study, or for more information email info@healthpathwaysmelbourne.org.au
A guide to urgency for non-clinical staff in general practice for telephone or patient presentations.
This directory comprises names, times and contact details for dozens of organisations that provide urgent health care outside standard operating hours. We encourage you to identify relevant services in your region – including local ones such as locum and after-hours pharmacy services – and record them using our downloadable template. You can view an interactive … Continued
North Western Melbourne Primary Health Network has developed a comprehensive toolkit to help aged care homes better support residents during the after-hours periods. It allows staff to assess current preparedness, keep resident medical records up to date, prepare action plans for each, communicate with relevant family members, and compile a directory of local health, welfare … Continued
This tool enables staff to summarise key information about care plans for each resident to be compiled, creating a quick and simple reference during an emergency. For more information on community palliative care providers please see this resource.
This helps staff gather, record and communicate essential information when a resident needs medical attention after-hours. It supports decision-making about what service is best to contact in any given instance and ensures swift and accurate communication. The checklist is based on the ISBAR communication tool, assists staff when a resident is unwell, and support is … Continued
Aged care operators can use this to self-assess how prepared they are to care for a resident who becomes unwell or is injured overnight or on a weekend. It identifies essential processes and explains how to access appropriate medical care in a timely manner. The also contains links to other after-hours resources.
NWMPHN's delivery of the Australian Government's Medicare Mental Health phone service has been successfully verified under the National Safety and Quality Digital Mental Health Standards.
