North Western Melbourne Primary Health Network is supporting primary care providers and medical specialists to use Provider Connect Australia (PCA).
PCA is an online tool operated by the Australian Digital Health Agency (ADHA).
It is a single place to update your business information and services, including your National Health Service Directory (NHSD) and many other listings.
Previously, this process might have required between 10 and 20 paper or online forms – repeated each time information changed.
Why connect now?
- Save time and cut red tape: Update your practice’s services, staff and locations in one place and automatically push updates to hospitals, pathology and radiology providers, public directories (including NHSD), secure messaging providers, Medicare, PHNs and more.
- Meet program requirements: With the Bulk Billing Practice Incentive Program (introduced 1 November 2025), you can use PCA to automatically keep your NHSD listing (including billing details) up to date – helping you meet that element of eligibility.
- Improve data quality: Reduce the risk of inaccurate or outdated information across the health system.
How NWMPHN can help
We are ready to guide your practice through connecting to PCA so your service details stay accurate – everywhere they’re used. Make your updates once, let PCA do the rest.
We’ll provide hands on support to:
- Set up your PCA account and verify your organisation details
- Configure services, locations and staff correctly
- Nominate recipients (e.g. NHSD, hospitals, secure messaging providers)
- Link directories and troubleshoot issues
- Provide ongoing guidance for change management and best practice
Ready to get started?
Contact the NWMPHN Primary Health Care Improvement Team on 03 9347 1188 or primarycare@nwmphn.org.au
For more information visit the ADHA website, refer to the product summary (.pdf) and watch this video.
