North Western Melbourne Primary Health Network is supporting primary care providers and medical specialists to use Provider Connect Australia (PCA).
PCA is an online tool operated by the Australian Digital Health Agency (ADHA). It provides comprehensive and automatic updates across service networks every time a health care provider notifies it of changed services, personnel or organisational updates.
It is a single place to update your business information and services, including your National Health Service Directory (NHSD) and many other listings
With the introduction of the Bulk Billing Practice Incentive Program on 1 November 2025, through PCA you will be able to automatically update your NHSD listing with billing details which will ensure you are meeting that part of eligibility criteria.
Benefits for health services
When a health service updates operational or staffing details using PCA, it automatically sends the information to nominated hospitals, pathology and radiology services, public service directories, secure messaging providers, Medicare, primary health networks and more.
Previously, this process might have required between 10 and 20 paper or online forms – repeated each time information changed.
PCA removes a substantial red-tape burden, and reduces inaccurate and out-of-date information across the sector, improving efficiency and quality of care.
For more information visit the ADHA website, refer to the product summary (.pdf) and watch this video.
Help with registering for PCA
A step-by-step guide to getting started with PCA is available. Providers can also find support by calling the ADHA’s digital adoption support team on (02) 6223 0741 and selecting option 3.
