Triage in General Practice

Triage is essential to delivering safe, timely and appropriate care in general practice. It is the frontline process that determines patient priority, helping practices manage demand, reduce risk and respond effectively to urgent health concerns. When implemented well, triage strengthens clinical decision-making, protects patient safety and improves access to care.

In today’s complex health care environment, a consistent and well-structured triage system is more important than ever. It enables practices to manage increasing workloads, recognise red flags early and ensure every patient is directed to the right care pathway.

Join us for this practical session as we explore how triage functions not just as an administrative tool, but as a cornerstone of quality and safety in general practice.