Date
Cost
Available to
Practice Staff
Nurse
Continuing Professional Development
CPD Hours unavailable
Primary Health Tasmania invites you to a practical snapshot session on dealing with challenging behaviour in the general practice setting. It will enable you to recognise and respond to early signs of challenging behaviour to prevent escalation using effective communication skills.
Speaker information:
Wendy has a long history in general practice spanning 27 years. She currently works as a Practice Manager in a large, 24 GP practice in Gisborne Victoria.
She is passionate about General Practice and has a thorough understanding of all facets, with a special interest in MBS, Chronic Disease management, Accreditation and mentoring of new practice managers.
While working full-time, she still takes any opportunities to meet and work with new practices, guiding them through the complexities of General Practice.
She has been working as an education consultant since 2017.
Learning outcomes:
- Identify common triggers/warning signs of patient frustration/aggression
- Demonstrate the use of calm, respectful communication and active listening can manage difficult interaction
- Recall the importance of practice specific policies to guide staff through the de-escalation process.
