New Continence Aids Payment Scheme online application

  20 November 2023  Services Australia   |   Third party content – view disclaimer

Eligible patients can now apply online for the Continence Aids Payment Scheme (CAPS).

CAPS is an Australian Government program that helps people over age 5 who experience permanent and severe incontinence to cover some of the costs of buying continence products.

The new online application is available through their Medicare account on myGov or in the Express Plus Medicare mobile app. Patients still have the option to use the existing CAPS application guidelines and application form, which can be downloaded or ordered from the Department of Health and Aged Care.

If someone else is applying on behalf of a patient, their representative must use the paper form.

Even if a patient applies online, they still need a registered health professional (such as a General Practitioner) to complete the health report section using the paper form. The patient will then need to upload the report to their online application through their Medicare online account.

We encourage you to share this information with your networks to ensure health professionals can inform eligible patients of the new online application process.

More information can be found at and the Department’s website.

Disclaimer: This article was provided by Services Australia. While every effort has been made to ensure the information is accurate, North Western Melbourne Primary Health Network does not warrant or represent the accuracy, currency and completeness of any information or material included within.