The National Mental Health eReferral Prototype Project addressed long-standing challenges in manual referral workflows, disconnected systems, and limited visibility between general practice and mental health intake teams. This initiative demonstrates how PHNs can work together to deliver innovative digital solutions that improve access to services and strengthen coordinated care. The project was funded by the Department of Health, Disability and Ageing (DHDA) and led by NMWPHN in collaboration with PHNs across Australia.
Over 12 months, the project delivered a suite of digital tools, including a HealthLink SmartForm, a back-end eReferral Manager, a new eReferral Inbox within the Primary Mental Health Care Information System (PMHCIS), a referral tracking function, and an external webform. All designed to support timely, accurate, and consistent referrals across the country.
