The National Disability Insurance Scheme (NDIS) is a no fault insurance scheme, which is the new way of providing individualised support for people with permanent and significant disability, their families and carers.

The scheme is designed to empower people with disability who meet the eligibility criteria in making choices about the supports they need based on a plan that includes support needs, goals and aspirations.

About the NDIS

The participant experience

NDIS Rollout

The NDIS is available in Darebin, Yarra, Moorabool, Macedon Ranges, Hume and Moreland local government areas. It will roll out in all other areas of north western Melbourne in October 2018 (Hobson’s Bay, Maribyrnong, Melbourne, Moonee Valley, Wyndham, Brimbank, Melton).

The scheme is already providing support to more than 33,000 people with disability in Victoria and 160,000 Australians nationally (Q3 2017/18 data). It provides a number of ways to assist people with disability to exercise choice, including taking reasonable risks in the pursuit of their goals and the planning and delivery of their supports. One of the ways this is done is through Local Area Coordination (LAC).

The local area coordinators in our region are:

  • Brotherhood of St Laurence (Yarra and Darebin local government areas) 1300 275 323
  • Intereach (Macedon Ranges local government areas) 1300 968 140
  • La Trobe Community Health (Moorabool local government area) 1800 242 696


Early Childhood Early Intervention (ECEI) Approach is a new way of delivering early childhood intervention for children aged 0-6 years. More information about ECEI is available on the NDIS website. The NDIS ECEI approach will help all children with developmental delay or disability and their families to achieve better long-term outcomes through support services in their local community, regardless of diagnosis. For more information regarding ECEI please contact your local area coordinator as above.


Information for General Practice

The Department of Health and Human Services (DHHS) has published a factsheet which covers an overview of information relevant to General Practice about the scheme.


Evidence of disability

As part of the entry process to the NDIS, participants must complete an Access Request Form, and submit it with evidence of their disability and the impact that their disability has on their life. As the NDIS roll-out commences in the North Western Melbourne area, patients may start to request their General Practitioner provide copies of existing assessments, reports, or medical diagnosis, or complete the Professional's Report section in Part F of the Access Request Form.

The NDIS has detailed Operational Guidelines for both disability and early intervention access requirements. Consumers in the North East Melbourne area who are already receiving disability support in defined programs through the Department of Health and Human Services, will not need to prove evidence of their disability. Therefore, the majority of requests to General Practitioners are likely to be for consumers who are not currently accessing any services.


Requests for information

The NDIS Act contains a number of provisions that can be used to require people, including General Practitioners and other health professionals, to provide information, which may be used for example for the assessment of eligibility, or for planning purposes. The NDIS is also able to require a participant to undergo an examination or assessment as part of their assessment for, or participation in the NDIS, and may require their health professional to provide a copy of the report to the NDIS. Detail in regards to the NDIA’s ability to request information of health professionals is contained in the Operational Guidelines – information handling.


NDIS and health system interface

The NDIS will provide significant support for participants; however it is not intended to replace other mainstream supports. The scheme will fund supports that assist a participant to undertake activities of daily living required due to the person’s disability. This includes supports such as aids and equipment, home modifications and allied health and other therapy that is required as a result of the participant’s impairment.

The health system will retain the responsibility for the diagnosis, assessment and treatment of health conditions, including provision of General Practitioner visits. Read more about the interaction between the NDIS and mainstream systems such as healthcare and mental health.


Information for Allied Health

The provider toolkit is designed for organisations and individuals who want to learn more about working with the National Disability Insurance Scheme.

National Disability Practitioners (NDP) has developed the Allied Health Hub - an open access, online gateway to information, resources and connections to support allied health professionals delivering services under the NDIS.

The NDIS Helpdesk is a Victorian state-wide resource which includes answers to frequently asked 'transition' questions from providers. This resource is a useful tool for providers preparing to transition to the NDIS.


The Department of Health and Human Services (DHHS) has a number of downloadable resources on the NDIS website including the following:

  • factsheets for people with disability, their family and carers,
  • practice advice for the health and aged care sectors,
  • information for Victorian Mental Health Community Support services, and
  • information about access to specialist disability support services for older people.

The practice advice document National Disability Insurance Scheme and the Health and Aged Care Sector is a particularly helpful document for General Practitioners and Allied Health in understanding the interface between the health system and NDIS.

The North East Primary Care Partnership has developed an information resource ‘NDIS for mental health clinicians’. The web-based resource is an easy to follow step-by-step guide for mental health clinicians as they support consumers, families and carers in accessing the NDIS.  The guide also provides links to more detailed information resources to help with navigating the NDIS.


Webinar Series - Marketing in the NDIS

Marketing in the NDIS is a learning program designed to support providers operating in an NDIS environment to understand marketing theory and how to apply it to their organisation.

The program is delivered by ThinkHQ - a Victorian Based Full-Service Communications Agency.

The program includes four webinars which cover:

  • How to get marketing on the agenda of your organisation
  • How to develop a marketing strategy
  • Tactics for your marketing plan
  • Aligning your marketing tactics with your business objectives

The program is $70 for Victorian service providers. Register now.

More information

Who to contact at NWMPHN

For information on NDIS contact Natalie Eykman, Business Development Coordinator.

Phone: (03) 9347 1188


NDIS contact details

Phone: 1800 800 110 (8.00am to 8.00pm Monday to Friday)



TTY users
Phone: 1800 555 677 then ask for 1800 800 110

Speak and Listen (speech-to-speech relay)
Phone: 1800 555 727 then ask for 1800 800 110

Translating and Interpreting Service (TIS)
For people who need help with English phone 131 450

Internet relay users
Visit the National Relay Service website and ask for 1800 800 110.