Coronavirus disease (COVID-19)
resources for commissioned services.

Page last updated: 4:00pm, 30 July 2020

The resources on this page will help organisations running services commissioned by North Western Melbourne Primary Health Network during the coronavirus pandemic.

Please also visit our patient resources hub for posters, fact sheets and translated resources.

HealthPathways Melbourne

Health professionals can access the following COVID-19 pathways available on HealthPathways Melbourne:

These form the suite of COVID-19 pathways, which are being regularly updated with the latest risk criteria and local referral information.

Health professionals should be aware of increased mental distress and risk of family violence during the coronavirus pandemic. There are many mental health and family violence pathways on HealthPathways Melbourne that are being regularly updated to reflect service options for your patients.

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Guidelines for use of masks and personal protective equipment

The COVID-19 Health care worker PPE guidance provides regularly updated personal protective equipment guidance as new evidence becomes available. This document is available on the DHHS website (under the Guidelines for health services and general practitioners). 


Visit our PPE page for more information on the distribution of PPE.

Guidance from the Federal Department of Health on the supply of masks from the National Medical Stockpile through Primary Health Networks

  Tranche 1 (8 March 2020)
  Tranche 2 (17 March 2020)
  Tranche 3 (2 April 2020)

Infection control

This Commonwealth Department of Health training module coves the fundamentals of infection prevention and control for COVID-19:

Cleaning and disinfection guide

Please refer to the Commonwealth Department of Health's Environmental cleaning and disinfection principles for COVID-19 fact sheet.

WorkSafe guidance

Notify WorkSafe Victoria of all COVID-19 incidents

From 28 July 2020, employers are required to notify WorkSafe immediately on becoming aware that an employee or an independent contractor or a contractor’s employee has received a confirmed COVID-19 diagnosis and has attended the workplace during the infectious period.

Self-employed persons are also required to directly inform WorkSafe immediately on receiving a confirmed COVID-19 diagnosis if they have attended the workplace during the infectious period.

The infectious period begins on the date 14 days prior to the onset of symptoms or a confirmed COVID‑19 diagnosis (whichever comes first), until the day on which the person receives a clearance from isolation from the Department of Health and Human Services.

Visit the WorkSafe Victoria website for more information.

WorkSafe resources

WorkSafe Victoria is adding information about the prevention and management of exposure to coronavirus in the health care and social assistance industry on its website.

A number of posters that discourage violence or aggression towards health care workers are also available:


DHHS COVID-19 fact sheets

DHHS has released the following fact sheets for the health and community sectors:

Please refer to the Patient resources section for more resources for specific audiences.

Isolation and Recovery Facilities for people experiencing homelessness

The Victorian Government has established four COVID-19 Isolation and Recovery Facilities including a Mobile Fever Clinic for people experiencing homelessness across inner Melbourne. St Vincent’s Hospital Melbourne will lead clinical care in all facilities.

  More information

Fact sheets for health workers supporting people with disability

The Commonwealth Department of Health has developed five fact sheets for health professionals regarding supporting people with disability during the COVID-19 pandemic, including one fact sheet specifically for primary health care workers.

These fact sheets have been developed as part of the implementation of the COVID-19 Management and Operational Plan for People with Disability, and are available on the Department’s website.

Webinar: Tips and strategies in using technology for mental health consultations

The Victorian and Tasmanian PHN Alliance in partnership with the Mental Health Professionals’ Network recently produced a hugely popular webinar on using technology for mental health consultations.

The webinar is now available to watch on demand.

Watch this facilitated panel discussion to be better equipped to:

  • Improve awareness of the opportunities, challenges and risks in conducting mental health consultations by telephone and/or videoconferencing
  • Identify practical tips and strategies which support good outcomes (for the practitioner and the client) for telephone and/or videoconferencing mental health consultations
  • Increase confidence in using telephone and/or videoconferencing to establish and/or maintain the therapeutic relationship with your client/s

  Go back to COVID-19 hub