Coronavirus disease (COVID-19)
updates for our commissioned services.

Page last updated: 2:45pm, 19 August 2020

The following is a summary of recent advice for people working in our commissioned services during the coronavirus pandemic.

Please visit our COVID-19 homepage for urgent updates.

Notification of confirmed cases


All providers must immediately report all known diagnoses of COVID-19 of a staff member or client within the commissioned program/service to NWMPHN. Full information on COVID-19 reporting requirements is available here.

Notify WorkSafe Victoria

From 28 July 2020, employers are required to notify WorkSafe immediately on becoming aware that an employee or an independent contractor or a contractor’s employee has received a confirmed COVID-19 diagnosis and has attended the workplace during the infectious period.

Self-employed persons are also required to directly inform WorkSafe immediately on receiving a confirmed COVID-19 diagnosis if they have attended the workplace during the infectious period.

The infectious period begins on the date 14 days prior to the onset of symptoms or a confirmed COVID‑19 diagnosis (whichever comes first), until the day on which the person receives a clearance from isolation from the Department of Health and Human Services.

Visit the WorkSafe Victoria website for more information.

Inform your community

Updating opening hours and contact information

It is critical that you update your websites, social media channels and phone answering service to reflect the current availability or otherwise of your services.

Updating HealthDirect

Visit to create or update your listing on the government’s healthdirect app.

Updating HealthPathways Melbourne 

Send changed service delivery information to HealthPathways Melbourne by emailing for the information to be displayed on the COVID-19 Impact on Local Services page.

Infection control

This Commonwealth Department of Health training module coves the fundamentals of infection prevention and control for COVID-19:


Telehealth extension for Medicare-subsidised services

Telehealth (video conference) and phone consultation for Medicare subsidised services are now available to all Australians. This is stage four of the COVID-19 response.

  • Visit MBS Online for all the item numbers and the latest information. Fact sheets for GPs, nurses and other health professionals are available here. 

Telehealth readiness survey

We have developed a short survey to help identify what support we need to provide to help our providers use telehealth as part of their practice. Please access and complete the survey here.

DHHS COVID-19 factsheets

DHHS has released the following fact sheets for the health and community sectors:

Please refer to the Patient resources section for more resources for specific audiences.

WorkSafe guidance

WorkSafe Victoria is adding information about the prevention and management of exposure to coronavirus in the health care and social assistance industry on its website.

A number of posters that discourage violence or aggression towards health care workers are also available:


Current public health response status

The World Health Organisation officially declared COVID-19 a pandemic on 11 March 2020.

Victorian Premier Daniel Andrews declared a State of Emergency in Victoria on Monday, 16 March 2020.

On 22 March 2020, Mr Andrews announced that Victoria will proceed over the next 48 hours to implement a shutdown of all non-essential activity across our state.

The Australian Government declared a human biosecurity emergency on Wednesday, 18 March 2020.

On 30 March 2020, Mr Andrews announced stage 3 restrictions for Victoria:

  • These Stage 3 restrictions came into effect from 11:59pm on Monday, 30 March 2020.
  • They will be in place for four weeks and reviewed as required.
  • The Stage 3 restrictions mean that previous advice about staying home will become enforceable.
  • Playgrounds, skate parks and outdoor gyms will also close.
  • Visit the Victorian Government website for more information.
COVID-19 Pandemic Plan for the Victorian Health Sector

Updated 1 April 2020

The Victorian Government released its COVID-19 Pandemic plan for the Victorian Health sector on Tuesday, 10 March 2020. The full plan is available on the health.vic website.

  • Your nominated COVID-19 contact person should read the plan.
  • We are currently at Stage 2 “Targeted Action” of the plan

Note: The Victorian plan is intended as an overarching guidance document to inform more detailed planning at individual practice and institutional level. All health services should now develop or review local plans for pandemic preparedness, response and recovery.

  • The RACGP Pandemic response plan can help your practice prepare. Please note that this plan is for pandemic influenza, but the same principles apply for COVID-19.
Communications to commissioned service providers in our region (archive)


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