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Infection Prevention Helpline

For free infection prevention and control support call 1800 312 968 (9:00am – 5:00pm weekdays).

Advice on infection prevention and control is now available free to Victorian general practices, community pharmacists, Aboriginal Community Controlled Health Organisations and nurse practitioner owned or led primary care practices to help them continue to keep their staff and patients safe.

To access the service, simply call 1800 312 968 or 03 9956 1046 9:00am – 5:00pm Monday to Friday.

The service is being delivered by two full time division one nurses from the Australian Primary Health Care Nurses Association, and is supported by three infection prevention control specialists.

The helpline can provide guidance on topics such as sterilisation processes, strategies for reducing patient wait-times indoors and reducing inside contact, cleaning tips for high-touch areas and washing of scrubs, and help make improvements in infection control processes, including vaccinations.

More information is available:

https://www.youtube.com/watch?v=RvO2UfkrZRw

Watch this video for infection prevention information for community pharmacies.

We acknowledge the people of the Kulin nations as the Traditional Custodians of the land on which our work in the community takes place. We pay our respects to their Elders past and present.

We also recognise, respect and affirm the central role played in our work by people with lived experience, their families and/or carers.

While the Australian Government Department of Health has contributed to the funding of this website, the information on this website does not necessarily reflect the views of the Australian Government and is not advice that is provided, or information that is endorsed, by the Australian Government. The Australian Government is not responsible in negligence or otherwise for any injury, loss or damage however arising from the use of or reliance on the information provided on this website.

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We acknowledge the people of the Kulin nations as the Traditional Custodians of the land on which our work in the community takes place. We pay our respects to their Elders past and present.

We also recognise, respect and affirm the central role played in our work by people with lived experience, their families and/or carers.

While the Australian Government Department of Health has contributed to the funding of this website, the information on this website does not necessarily reflect the views of the Australian Government and is not advice that is provided, or information that is endorsed, by the Australian Government. The Australian Government is not responsible in negligence or otherwise for any injury, loss or damage however arising from the use of or reliance on the information provided on this website.