Resources for patients, clients and our community.

Page last updated: 10:30am, 17 February 2021

COVID-19 posters, fact sheets, translated resources and more.

  • COVID-19 vaccination resources

    The Australian Department of Health has released a pack of translated communication resources for multicultural communities with information on the roll-out of COVID-19 vaccines. We encourage all our partners to share these resources with their networks.

    More information on the national COVID-19 vaccine roll-out strategy is available on the Department of Health website.

  • Don't put your health on hold: Your practical guide to a healthier future through digital technology

    The Australian Digital Health Agency has launched a digital health guide to help Australians find the latest health information and advice about navigating the health care system during a time when information overload is widespread.

    Your practical guide to a healthier future through digital technology provides clear advice to help Australians and their families get health care safely as restrictions are eased, with online resources and an easy-to-use online symptom checker.

    Key advice includes what to do if you or a family member:

    • has COVID-19 symptoms
    • needs medication (unrelated to COVID-19)
    • is sick or injured with symptoms unrelated to COVID-19
    • is seeking emotional support.

    The guide also offers general information on how to stay healthy.

  • Face covering exemption badges

    The Victorian Department of Health and Human Services has developed a series of badges for people who are unable to wear a face covering for a valid reason. The badges can be downloaded on smartphones or printed to keep in a wallet or lanyard holder.

    Smartphone badges

    For people who are deaf or hard of hearing and need the person they are communicating with to remove their face mask:

    Print-ready badges

  • Fact sheets and posters

    General

    Who to call posters

    The below posters and infographic will help patients and staff in your practice quickly work out which number is best to call.

    More posters, factsheets and other resources for communicating with patients are being regularly added to the following websites:

  • Family violence resources

    DHHS is publishing information and updates on Victoria’s family violence services during the coronavirus pandemic on its website.

    WithRespect, the statewide family violence and intimate partner violence service supporting LGBTIQ communities and their families, has published a new COVID-19 services and resource hub.

    InTouch Multicultural Centre Against Family Violence has published translated and simple language resources to help women from migrant and refugee communities who are experiencing family violence during COVID-19.

    Victoria Police has a suite of videos in multiple languages to encourage people from culturally and linguistically diverse communities to seek help if they are experiencing family violence.

  • Free Check in and Chat phone service for residents in Wyndham City Council

    Feeling lonely? Want to connect with someone over the phone for a regular chat?

    Loneliness can affect us all, especially as we self-isolate and stay at home to reduce the spread of coronavirus (COVID-19). Wyndham City’s Check in and Chat is a new phone service available to anyone in the community, who may be feeling lonely and would benefit from a regular phone check in and friendly chat.

    Check in and Chat is a free one-on-one phone chat service, where you’ll be paired with a friendly staff member for a regular chat at a scheduled time and day. The service operates on weekdays, between 9:00am – 5:00pm and is open to all ages. Staff can also help direct you to other resources and organisations for support, including crisis support, counselling, mental health services and family support. With multilingual staff, the service is also available in languages other than English including Punjabi, Hindi, Mandarin, Tamil, Tigrinya, Amharic, Gujarati, Konkani and Spanish. Further languages are also supported through the National Translating and Interpreting Service on 131 450.

    If you’re feeling like you need to connect with someone over the phone or you know someone who is vulnerable and could use a boost of support, please contact Wyndham City Council on 03 9742 0777 or visit wyndham.vic.gov.au/checkinandchat

    View flyer

  • Healthy and Home

    The Sandro Demaio Foundation has launched Healthy and Home to keep you healthy, connected and well within the physical constraints of your home.

    The platform is an online resource full of recipes, activities, and ideas to keep children aged 2-12 engaged, inspired and connected during COVID-19.

    The platform provides accessible, fun ideas across four domains – Food, Health and Wellness, Sustainability and Community – with a range of special guest contributors and collaborators including Julia Busuttil Nishimura (Ostro), Stephanie Alexander and her Kitchen Garden Program, Beci Orpin and Alice Zaslavsky.

    The platform will be updated with new recipes, activities and mental health resources each week.

  • It's OK to see your GP campaign

    Many have put off seeing their GP amid the pandemic, and health professionals are increasingly concerned that people are delaying health checks or ignoring symptoms.

    Our It’s OK to see your GP campaign encourages people to keep their physical and mental health on track.

    digital pack is available on our website. It includes social media artwork and suggested posts plus a poster, media release and news story. We encourage you to use this content to help share this vital message. You can also quickly share the following posts:

    You can direct patients, family and friends to the consumer campaign page at nwmphn.org.au/seeyourGP

  • Mental health resources

    DHHS is regularly updating its coronavirus mental health resource hub.

    Beyond Blue has developed a new, 24/7 coronavirus mental wellbeing support service. Visit coronavirus.beyondblue.org.au or call 1800 512 348.

    CAREinMIND™ Wellbeing Support Service offers free 24/7 telephone or online counselling to people living, working or studying in the North Western Melbourne Primary Health Network region. No referral is needed. Call 1300 096 269 or visit careinmind.com.au to access free support.

    HeadtoHelp provides advice and a welcoming place for everyone who needs mental health and wellbeing support. It is available to all Victorians of all ages, whether their mental health issues are pre-existing or have emerged during the COVID-19 pandemic.

  • Multilingual COVID-19 app in 25 languages

    Migration Council Australia has launched the MyAusCovid-19 app for Australia’s culturally and linguistically diverse communities. It contains information about COVID-19, its impact and available support in 25 languages. It also includes sections on financial assistance, wellbeing and staying connected with local communities.

    The app is available to download for iOS and Android. Visit myauscovid-19.org.au for more information.

  • Official Australian COVID-19 WhatsApp channel

    Official WhatsApp channel

    The Australian Government has started an official WhatsApp channel with the information you need to know about coronavirus (COVID-19).

    Message +61 400 253 787 or go to aus.gov.au/whatsapp in your web browser to get coronavirus information you can trust from the official Australian Government chatbot.

    WhatsApp is available from the Apple Store or Google Play.

  • Official COVIDSafe app

    The Australian Department of Health COVIDSafe app helps find close contacts of COVID-19 cases. The app helps state and territory health officials to quickly contact people who may have been exposed to COVID-19.

    COVIDSafe is designed to assist and protect GPs, nurses, pharmacists and other health care workers by finding those cases which might be undiagnosed in the community, helping people get earlier treatment and helping people to have earlier diagnosis.

    Download the app from the Google Play Store or the Apple App Store, depending on your device. Then create an account, register and keep the app running on your phone.

    COVIDSafe will then recognise other devices with the app installed and Bluetooth enabled. When the app recognises another user, it notes the date, time, distance and duration of the contact and the other user’s reference code. The COVIDSafe app does not collect your location. To be effective, users should have the app running when going about daily business and coming into contact with people. Users will receive daily notifications to ensure the app is running.

    Visit the Department of Health website for more information about the app including information on data collection and privacy.

  • Public hotlines

    If you suspect you may have the coronavirus disease (COVID-19), please call either the:

    • dedicated DHHS hotline on 1800 675 398
    • national hotline on 1800 020 080.

    Both lines will connect you to a registered nurse if needed.

    Please keep Triple Zero (000) for emergencies only.

    If you do not have symptoms but need general information on COVID-19, please visit healthdirect.gov.au/coronavirus or call the national hotline number listed above.

  • Red Cross COVID Connect

    COVID Connect is available to anyone over the age of 18 experiencing isolation or loneliness. Register at redcross.org.au/covidconnect or by ringing 1800 733 276.

  • Relief packages for vulnerable Victorians needing to self-quarantine

    Emergency relief packages are available for vulnerable Victorians needing to self-quarantine due to COVID-19.

    If you are in urgent need and don’t have a support network who can help you, call the coronavirus hotline on 1800 675 398.

    DHHS hotline staff are working as fast as they can. Thank you in advance for your patience.

    Each eligible household will receive a two-week supply of essential goods. Food packages will include items such as long-life milk, pasta, cereal, canned vegetables and sugar. Personal care packages will also be distributed to eligible households and include soap, toothpaste and deodorant. Additional items may also be provided depending on the needs of the household, such as nappies or baby formula.

    Visit dhhs.vic.gov.au/coronavirus for more information about the packages.

  • Resources for Aboriginal and Torres Strait Islander people

  • Resources for blind and vision impaired people

    Information and fact sheets on coronavirus for people who are blind or vision impaired are available on the Access Easy English website.

  • Resources for deaf and hearing impaired people

    Expression Australia is providing regular Auslan only video updates accompanied by a English text summary on its website.

  • Resources for LGBTIQ communities

    The Australian Federation of AIDS Organisations has developed a useful resource that answers some questions and shares tips and referrals for LGBTIQ and HIV communities.

    Rainbow Health Victoria has published a tip sheet to help LGBTIQ clients in the health and human services sector feel welcome and supported when offered services remotely during the COVID-19 outbreak.

    WithRespect, the statewide family violence and intimate partner violence service supporting LGBTIQ communities and their families, has published a new COVID-19 services and resource hub.

  • Resources for older persons

    The Australian Government Department of Health has established several programs to support older Australians during the pandemic.

    Older persons COVID-19 Support Line

    Older Australians, their families, friends and carers can free call 1800 171 866 if they:

    • would like to talk with someone about the COVID-19 restrictions and its impact on them
    • are feeling lonely or are worried about a loved one
    • are caring for someone and need some information or a listening ear
    • need help or advice about changing the aged care services they are receiving
    • need help to access new care services or essential supplies such as shopping
    • are concerned about themselves, a friend or family member living with dementia
    • would like to arrange a one-off regular wellbeing check for themselves, or someone else.

    Older Australians, their relatives, carers, friends or supporters can call 1800 171 866 from 8:30am – 6:00pm AEST weekdays for any information or services they may need.

    Health professionals can also refer people (with consent) for a call back if they are worried about the person’s decision to stop or alter their normal home care services. This can be done by dialling 1800 171 866 and selecting option 1.

    Community Visitors Scheme (CVS)

    This is a free service that coordinates volunteer visits to provide ongoing friendship and companionship to eligible older people who are lonely or socially isolated. With increased isolation during the pandemic, the CVS is supporting phone and virtual friendships.

    For anyone who would like to register to receive a visitor; refer someone to receive a visitor; or for any volunteers who would like to make a connection, visit the CVS website.

    National Aged Care Advocacy Program (NACAP)

    NACAP is a free, independent and confidential service supporting older people who receive or are applying for government-subsidised aged care by providing advocacy services and support to resolve issues with their aged care, helping them to understand and access the aged care system, and informing them of their aged care rights. NACAP can be accessed by phone on 1800 700 600 or by visiting opan.com.au.

  • Resources for people with a disability and carers

    • Visit our resource hub for a comprehensive list of resources and support for people with disability.
    • The Australian Department of Health has developed fact sheets for people with a disability, families, carers and health professionals regarding supporting people with disability during the COVID-19 pandemic. These fact sheets are available on the Department’s website.
    • The Commonwealth Department of Social Services has accessible information and resources for people with disability and carers on its website. People with disability and their supporters can also call the the Disability Information Helpline on 1800 643 787, Monday to Friday 8:00am to 8:00pm.
  • Self-assessment for risk of COVID-19

  • Supporting children during the pandemic

  • Telehealth

    This fact sheet from the Centre for Online Health at the University of Queensland will help you learn about how and why to access telehealth.

  • Translated resources for CALD communities

    Key resources

    • Health Translations is still the best central location for all up-to-date translated health materials on COVID-19. The COVID-19 collection of resources includes facts sheets, videos and posters in over 50 languages. The Health Translations team update the directory daily with links to newly developed resources. You can access the collection at this link. Health Translations is a Victorian government initiative.
    • Posters and public service announcements in many languages other than English are being added to the Victorian DHHS and Commonwealth Department of Health websites regularly.
    • SBS has launched a multilingual coronavirus online portal, This dedicated online information hub, produced by SBS Radio and SBS News, is for multicultural communities to easily access accurate and trusted news and information about COVID-19. The portal includes the latest news and resources across more than 60 languages. You can access the SBS multilingual coronavirus portal at sbs.com.au/coronavirus
    • The Victorian Department of Health and Human Services has published videos about wearing face masks in many different languages.
    • Cancer Council published a new poster– Take care of your health by doing cancer screening tests – providing culturally and linguistically diverse Victorians with information about breast, bowel and cervical screenings.

    Other resources

    • AMES Australia has released two videos ‘Hygiene and social distancing’ and ‘self-isolation’ in several languages, including Urdu, Farsi, Kareni, English, Dinka, Amharic, Nepali, Tigrinya, Oromo, Arabic, Karen and Dari. The videos are available on YouTube.
    • Harmony Alliance has put together fact sheets with information on the impact of COVID-19 and pregnancy on women and their babies. The fact sheets were developed from information provided by the Royal Australian and New Zealand College of Obstetricians and Gynaecologists (RANZCOG). Currently available in English, Arabic, Dari, Chinese (Simplified), Vietnamese and Nepalese.
    • Enliven has released multilingual resources translated from Easy English on COVID-19 and self-isolation.
    • Shifra is an online platform, co-designed with refugee and migrant communities and organisations to help users access culturally sensitive sexual and reproductive health information in local languages. Information is currently available in Arabic and English, with more languages coming soon. The website also aims to help users find respectful health services that specialise in migrant and refugee health. Shifra has some information about COVID-19 in Arabic and English.
    • Maridulu Budyari Gumal (the Sydney Partnership for Health, Education, Research and Enterprise) has produced fact sheets for people with chronic conditions from culturally and linguistically diverse backgrounds.
    • Beyond Blue has produced a series of resources in Arabic, Mandarin/Simplified Chinese, Punjabi and Vietnamese to help people understand how to find support and feel comfortable talking about their experiences.