/Primary Care/COVID-19/Hotlines

COVID-19: Hotlines

Coronavirus disease (COVID-19) hotlines for health workers and our community.

Please keep Triple Zero (000) for emergencies only.

Page last updated: 3:00pm, 25 November 2020

For general practice and primary health care services

Medical practitioners seeking advice about COVID-19 (outside of testing and notification procedures) can call the Victorian Department of Health and Human Services Communicable Diseases Section on 1300 651 160 and choose the ‘Specialist Medical Advice’ option. Pending demand, you may be asked to leave a message for return phone call.

Notifying DHHS of a confirmed COVID-19 diagnosis can be done online. You can submit an online form to the public health team, rather than calling, saving you time and resolving your case load more efficiently.

If you have any questions about COVID-19 and how North Western Melbourne Primary Health Network can support you, please phone 03 9347 1188 or email: primarycare@nwmphn.org.au

Who to call – for practice staff (A4 poster)
For the Victorian public
If you suspect you may have the coronavirus disease (COVID-19), please call either the:
- Dedicated Victorian Department of Health and Human Services hotline on 1800 675 398
- National hotline on 1800 020 080
Both lines will connect you to a registered nurse if needed.

Please keep Triple Zero (000) for emergencies only.

If you do not have symptoms but need general information on COVID-19, please visit healthdirect.gov.au/coronavirus or call healthdirect on 1800 022 222 (24 hours).

Who to call – for the public (A4 poster)

Return to the COVID-19 hub

Visit page

We acknowledge the peoples of the Kulin nation as the Traditional Owners of the land on which our work in the community takes place. We pay our respects to their Elders past and present.

We also recognise, respect and affirm the central role played in our work by people with lived experience, their families and/or carers.

While the Australian Government Department of Health has contributed to the funding of this website, the information on this website does not necessarily reflect the views of the Australian Government and is not advice that is provided, or information that is endorsed, by the Australian Government. The Australian Government is not responsible in negligence or otherwise for any injury, loss or damage however arising from the use of or reliance on the information provided on this website.

General feedback

We acknowledge the peoples of the Kulin nation as the Traditional Owners of the land on which our work in the community takes place. We pay our respects to their Elders past and present.

We also recognise, respect and affirm the central role played in our work by people with lived experience, their families and/or carers.

While the Australian Government Department of Health has contributed to the funding of this website, the information on this website does not necessarily reflect the views of the Australian Government and is not advice that is provided, or information that is endorsed, by the Australian Government. The Australian Government is not responsible in negligence or otherwise for any injury, loss or damage however arising from the use of or reliance on the information provided on this website.