Date
Cost
Available to
Practice Nurses
Practice Managers
General Practitioners
Practice Staff
Continuing Professional Development
CPD Points unavailable
NWMPHN invites all practice staff to a lunch time webinar presented by Katrina Otto and a local practice manager to provide insight and strategies to address the everyday challenges faced by general practice.
Everyday general practice is facing constant challenges. This 1-hour webinar aimed for all practice managers, medical reception and administrative staff will cover;
- How to manage difficult behaviours
- Engaging in challenging communication
- Self-care and wellbeing strategies
- Avoiding team burn out
Learning outcomes:
By the the end of this 1-hour webinar you will be able to:
- Explore strategies used by experienced practice staff.
- Learn communication strategies to diffuse angry conversations.
- Understand the importance of everyday self-care.
SPEAKER
Katrina Otto, Practice Manager
Katrina Otto is one of Australia’s most experienced digital health and medical software trainers. She has worked in a wide variety of medical practices for the past 30 years, many of those as a practice manager. Katrina has qualifications in Adult Education, Business and Welfare and works across Australia as a Medical Software Trainer and Practice Management Consultant.