Triage Training

Key Strategic Objectives:

• Support general practice and other primary care settings to deliver comprehensive, quality, effective and efficient care that addresses the health needs of the community
• Support all people in accessing comprehensive, quality and effective health care

Learning outcomes:

• Understand the concept of triage and effectively implement a general practice triage system
• Use best practice techniques and strategies
• Develop documents and risk management processes to identify high risk patients 
• Recognise legal imperatives 
• Implement an appointment management system

Speaker - Margo Roest
Margo is an Enrolled Nurse with ten years’ experience working in Divisions of General Practice, Medicare Locals, and now Primary Health Networks. She has a Certificate IV in Training and Assessment, has worked  for APNA on the Healthy Practices Nursing Advisor project, and has been trained as a Nurse Champion by Decision Assist. At North Western Melbourne PHN, Margo delivers Triage Training and supports the Advanced Care Planning portfolio.